Job Description
We are looking for an office based Sabre trained BT Consultant in Glasgow. The office is very central and accessible, the team is super friendly. The salary will be discussed upon application.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk
THE ROLE
Conduct business in an efficient and professional manner whilst adhering to company procedures and guidelines, you will work closely with the Team Manager as required to support the business objectives.
SKILLS REQUIRED
· Team player, resilient and adaptable with the ability to remain calm and patient
· Proven attention to detail and quality standards
· Extensive industry experience in all areas of the reservation process
· Fully confident in all aspects of the GDS
· Sound, proven SABRE skills with an excellent understanding of fares and ticketing
· Ability to turnaround fare recalculations and ticket re issues quickly
· Able to work independently and use own initiative to resolve problems and find a solution
· Highly organised, ability to plan, prioritise and multi-task under pressure
· Strong communication skills demonstrating a pro-active response to client servicing at all times
· Interpersonal skills.
· Adept using Microsoft Office Software
EXPERIENCE AND QUALIFICATIONS
· Proven advanced industry experience in all areas of travel management operations is essential
· Sound, proven SABRE skills with the ability to manage multiple reservations and PCC’s
· Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalent
· Extensive industry experience in all areas of the reservation process
Required of all CTM Positions
· Embrace CTM’s core values of Exceed to Service, Innovate to Generate, Trust to Succeed, Empowered to Achieve, Collaborate to Perform, Recognize to Reward, Play to Win.
· Professional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.
· Work independently and as part of a team.
· Professional written and verbal communication.
· Meet deadlines, handle, and prioritize simultaneous requests.
· Creative and analytical thinking with strong problem-solving and consultative skills.
· Demonstrates calm under pressure – is a proactive contributor and eager to learn.
· Proficiency in Microsoft Office Suite.
· Basic math.
· Read and interpret information.
· Attention to detail.
· Regular and reliable attendance.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as lain out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.