Job Description
Senior Claims Handler - Taunton Full Time, Permanent Remote or office based Monday to Friday with the occasional weekend (rota based) £19,000 - £24,000 DOE *Claims / Insurance experience essential* Overview As a senior member of the team, you will be self-motivated with the ability to effectively prioritise your workload whilst being expected to work with a very high level of autonomy. The role will require you to take on leadership level responsibilities such as managing a region of surveyors or requiring you to triage the insurance claim and appointing suppliers you believe will provide the right outcome for the customer whilst controlling cost for the insurer. Job Description Be responsible for a caseload of claims and suppliers, where you will co-ordinate the end to end claim journey for the customer ensuring you remain the key point of contact. Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome. Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders, this will include working with your leader to identify cases that need dedicated claims handling as opposed to automation. Being responsible for ensuring claim costs are controlled and updated accordingly Working on complaint resolution ensuring we record and resolve in adherence to client and FCA guidance From time to time you will be expected to carry out other duties and special projects in addition to key roles and responsibilities to suit business needs. Job Details Monday to Friday with the occasional weekend (rota based) £19,000 - £24,000 DOE Hybrid or remote working Flexible hours Great training programme 20 days a year annual leave + bank holidays Extensive benefits package. If you feel the senior claims handler position is the right fit for you, please apply directly to this advert or contact Joe on email