Job Description
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Overview
As a Senior Client Service Executive, you will serve as the primary day-to-day contact for clients, utilizing your deep knowledge of Origami's products and industry knowledge, to drive and increase adoption of the Origami platform while ensuring client satisfaction. You will also contribute to the configuration, implementation and support of our software.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Responsibilities
- Maintains day-to-day client relationship related to onboarding, support, adoption of products and services, and client satisfaction.
- Drives adoption of contracted functionality to ensure client is maximizing their usage of and value from Origami.
- For ongoing support, assigns deliverables and other tasks to individual team members.
- Ensures ongoing service log requests are triaged, prioritized, addressed, and responded to in a timely manner.
- Configures the Origami platform to meet client requirements.
- Responsible for executing upon the action items identified in the Client Satisfaction Improvement Plan.
- During implementation, identifies potential scope creep / out-of-scope work and escalates to Project Manager.
- Assists with configuration of the Origami platform.
- Supports account management team in preparing, presenting, and negotiating pricing and Statement of Work for contract renewals.
- Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing.
Qualifications
- 8+ years experience in a client-facing professional services position for Senior Client Service Executive
- Bachelor's Degree in Computer Science, Management Information Systems or business-related field
- Experience with SQL, JavaScript & XML preferred
- Project Management background with proven success at driving customers to on-time and successful implementations a plus
Who We Are
Origami Risk is an industry-leading provider of integrated SaaS solutions for the risk and insurance industry-from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver a full suite of risk management and insurance core system solutions from a single, secure, cloud-based platform. We have a singular focus on helping clients achieve their business objectives by developing, implementing, and supporting our technology solutions.
Founded in 2009 by Risk Management Information System (RMIS) industry veterans, over the past decade Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte's Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the "Best Places to Work" and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).