Job Description
Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
We are seeking a dynamic Senior Consultant to lead our client relations and strategic direction efforts. This role requires proactive management and accountability for delivering top-tier service, ensuring client satisfaction, driving growth, and enhancing our commercial profitability.
You'll be the key contact for our assigned clients, leading the charge in all aspects of day-to-day service, quality, and standards. Additionally, you’ll manage a talented team, ensuring their professional development and the overall operational success of our projects.
How you'll make an impact
Client Delivery:
- Lead the end-to-end service and relationship management for assigned clients, ensuring the highest quality of work and client satisfaction.
- Engage in senior stakeholder management, providing consultancy and strategic direction through meetings, workshops, and calls.
- Collaborate closely with internal teams and subject-matter experts to deliver comprehensive solutions that meet client needs.
- Develop and implement retirement communication strategies, aligning them with overarching business goals.
- Oversee project and campaign planning, ensuring alignment with the client's strategic objectives.
- Ensure the quality and accuracy of project deliverables, particularly complex copy and communication materials.
- Support communication ROI through measurement, analytics, and insights.
- Drive client profitability and growth, managing risk and solving problems proactively.
Team Development:
- Manage a team of Account Managers and Account Executives, providing mentorship and coaching.
- Monitor and evaluate team performance, ensuring continuous improvement and success.
Relationship Building:
- Cultivate strong internal and external relationships, enabling effective consulting and collaboration with clients.
- Become a trusted advisor to senior client stakeholders, promoting our services and encouraging business growth.
- Resolve conflicts proactively, seeking outcomes that satisfy all stakeholders.
- Represent our company positively among colleagues, providing leadership and support as needed.
- Foster global collaboration by championing our BetterWorks value proposition.
Administration:
- Lead by example in governance, ensuring adherence to processes and accountability within your team.
- Ensure timely and accurate completion of project reports, timing plans, and status updates.
- Maintain precise records of all chargeable and non-chargeable time, overseeing the invoicing process.
Business Development:
- Drive the execution of yearly client development plans, identifying opportunities for growth.
- Contribute to the preparation and delivery of proposals and presentations for new business and marketing opportunities.
- Represent the company at new business pitches, meetings, and client onboarding sessions.
- Develop client case studies and secure testimonials to showcase our success.
- Stay informed on industry trends and advancements, maintaining expertise in required areas.
About You
Experience:
- Extensive experience in communications and engagement, preferably within a consultancy or agency environment.
- Proven track record of managing complex client accounts and working directly with senior stakeholders, including Board-level executives.
- Strong people management skills with a history of leading and developing teams.
Skills:
- Exceptional customer service skills with a focus on translating client needs into actionable strategies.
- Excellent organizational abilities, capable of managing multiple tasks under tight deadlines.
- Strong consulting skills, including proactive problem-solving, active listening, and collaborative approach.
- High attention to detail and accuracy in all work, with strong documentation and negotiation skills.
- Proficiency in Microsoft Office and other relevant software.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.