Job Description
Overview We are seeking a dynamic Senior Consultant to lead our client relations and strategic direction efforts. This role requires proactive management and accountability for delivering top-tier service, ensuring client satisfaction, driving growth, and enhancing our commercial profitability. You'll be the key contact for our assigned clients, leading the charge in all aspects of day-to-day service, quality, and standards. Additionally, you’ll manage a talented team, ensuring their professional development and the overall operational success of our projects. How you'll make an impact Client Delivery: Lead the end-to-end service and relationship management for assigned clients, ensuring the highest quality of work and client satisfaction. Engage in senior stakeholder management, providing consultancy and strategic direction through meetings, workshops, and calls. Collaborate closely with internal teams and subject-matter experts to deliver comprehensive solutions that meet client needs. Develop and implement retirement communication strategies, aligning them with overarching business goals. Oversee project and campaign planning, ensuring alignment with the client's strategic objectives. Ensure the quality and accuracy of project deliverables, particularly complex copy and communication materials. Support communication ROI through measurement, analytics, and insights. Drive client profitability and growth, managing risk and solving problems proactively. Team Development: Manage a team of Account Managers and Account Executives, providing mentorship and coaching. Monitor and evaluate team performance, ensuring continuous improvement and success. Relationship Building: Cultivate strong internal and external relationships, enabling effective consulting and collaboration with clients. Become a trusted advisor to senior client stakeholders, promoting our services and encouraging business growth. Resolve conflicts proactively, seeking outcomes that satisfy all stakeholders. Represent our company positively among colleagues, providing leadership and support as needed. Foster global collaboration by championing our BetterWorks value proposition. Administration: Lead by example in governance, ensuring adherence to processes and accountability within your team. Ensure timely and accurate completion of project reports, timing plans, and status updates. Maintain precise records of all chargeable and non-chargeable time, overseeing the invoicing process. Business Development: Drive the execution of yearly client development plans, identifying opportunities for growth. Contribute to the preparation and delivery of proposals and presentations for new business and marketing opportunities. Represent the company at new business pitches, meetings, and client onboarding sessions. Develop client case studies and secure testimonials to showcase our success. Stay informed on industry trends and advancements, maintaining expertise in required areas. About You Experience: Extensive experience in communications and engagement, preferably within a consultancy or agency environment. Proven track record of managing complex client accounts and working directly with senior stakeholders, including Board-level executives. Strong people management skills with a history of leading and developing teams. Skills: Exceptional customer service skills with a focus on translating client needs into actionable strategies. Excellent organizational abilities, capable of managing multiple tasks under tight deadlines. Strong consulting skills, including proactive problem-solving, active listening, and collaborative approach. High attention to detail and accuracy in all work, with strong documentation and negotiation skills. Proficiency in Microsoft Office and other relevant software. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…