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Customer Success Manager12-month initial contractHybrid working - Coventry (2 days per week onsite)£63 per hour (Inside IR35)About the companyI am currently recruiting on behalf of a Luxury Automotive OEM, based in Coventry, who are seeking a Customer Success Manager to join their teamJob DescriptionAs Customer Success Manager, your main responsibilities are:Ensuring the customer is happy with the outcome of digital productsGathering relevant feedback and creating remediation plans, where necessaryTracking benefits on different tools, once liveQualifications / Skills requiredExtensive customer experience/change managementExperience in Business Adoption and rolling out changeAble to show value of scope and deliveryWorking with stakeholdersProject Management skillsWhy work through Contechs?Contechs is a strategic partner to the automotive industry, providing innovative design and engineering services to global OEMs, from concept to production. Founded in 1997, Contechs has since established itself as a leading automotive recruitment specialist, recruiting across all disciplines in the product development process.Its dedicated Contractor Care Team plays a pivotal role in providing an effective and successful placement for external employees, supporting them throughout their contract, from pre-placement to contract renewal.If you know anyone that is suitable for the role, please visit our refer a friend page where we offer up to £600 for successful referrals:*Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU
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