Job Description
Job title: Senior Desktop Engineer
Salary: £30,000 - £33,000
Location: Ipswich
This is a full-time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.
The successful candidate must be willing to undergo the client's security clearance process.
Responsibilities:
• Fully site-based
• Able to deal directly with clients in a friendly and highly confident manner
• Troubleshooting known and unknown hardware / software issues related to desktop, laptops, workstations, peripherals, and associated accessories
• Experienced with VIP support and engagement
• Troubleshooting known and unknown software issues related to Windows platforms
• Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general “IT” tasks
• Providing ‘Hands and Eyes’ support to other teams
• Processing documentation and knowledge base article management
• Using the onsite call management system to update calls and close calls to specific SLAs
• Perform stock control & asset management – ensuring the desktops and laptops are correctly added to the database and the status updated when applicable
Essential skills / qualifications:
• Knowledge of current and past Microsoft windows operating systems
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
• Experience in Windows imaging techniques (Network & Local)
• Microsoft Active Directory & Azure Active Directory knowledge
• Remote desktop support tools
• Desktop/printer configurations
• Excellent interpersonal & communication skills
• Must be able to work independently and part of a team.
• Experience and technical knowledge of IT, PC’s / peripherals, and their architecture
• Break fix, IMACs, Incidents, Projects
• Experience with Ticket Management
• Comfortable with liaising and working alongside 3rd Parties
• Display flexibility and the ability to manage your day effectively
Desirable skills / qualifications:
• ITIL Foundation
• 3 – 4 years experience supporting Windows environment
• Windows certification
As an Employee you will benefit from:
• Flexible benefits including, private medical and health insurance, basic cover paid by employer
• Free eye test vouchers
• Company pension scheme
• Income protection after 6 months’ service should you be off work due to serious illness
• 23 days holiday rising by 1 day per year to max 25
• Option to purchase / sell additional holiday
• Life insurance
• Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
if you have the skills required apply now