Job Description
The Role
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You will be primarily responsible for the implementation of our time off, timesheet and time tracking program for multiple countries within Success Factors. You should possess a solution-oriented mindset and a high degree of technical understanding in connection with system functionality. Thinking at this level is about knowing your way around a wide range of procedures and answering questions about what needs to be done in specific local situations that may have a significant degree of complexity. In addition, interpersonal skills are required to guide stakeholders through degrees of non-complex to complex situations, providing the highest levels of resolution, support, and customer satisfaction, in line with company policy and procedures.
- A leading contributor directly responsible for the delivery of the time management suite in Success factors, time off, timesheets, and time tracking
- Responsible for delivering efficient and effective resolution to all employee queries and systems-specific requests, providing end-user support as needed, and acting as a functional expert for time off including demonstrating associated best practices.
- Working with wider HR Systems and Operations team as well as third-party vendors, as needed, for the system development in the time off area
- For enhancement requests, conduct requirements gathering and assessment impact to ensure the proposed solution is ‘fit for purpose’, guiding and influencing stakeholders throughout. If required for fulfillment, raise a Demand Request with a third-party provider.
- Performing quality assurance checks on system configuration and testing workflows. Performing regular system monitoring,
- Collaborating with cross-functional stakeholders as needed, training new functionality to the HR population.
- Production and maintenance of system documentation (e.g. workbooks, training documentation, change control systems such as JIRA, etc.).
- Apply understanding of assigned business processes to identify gaps and propose continuous improvement measures.
- To be involved in the operational project team for any relevant HR system implementations especially relating to time off
- To closely work with HRIT On project delivery, tracking dates, and schedules
Your Profile
- Able to manage competing demands on time.
- Ability to work independently and under pressure.
- The confidence and ability to challenge/respond to challenges on professional or process issues and adapt to situations.
- Ability to engage with stakeholders at all levels and build rapport and trust, to persuade and influence others.
- Ability to deliver key messages with impact to the relevant stakeholders and team members.
- Ability to communicate with both technical and non-technical teams at different levels ensuring technical messages are ‘translated’ and understandable to end users and vice versa.
- Strong negotiation and consensus-building skills.
- Ability to see short-term and long-term effects of possible actions.
- Commercial mindset.
- Ability to think globally.
- An understanding of how cross-functional / commercial business processes impact on the wider business.
- Influencing is key to the role but line of reasoning will be supported by policies / technical information or data. If managing a team influencing will be focused on changing behaviour.
Experience
- Strong knowledge of Time off modules within Success Factors
- HR IT/Systems and operations process expert,
- Experience of actively participating in continuous improvement projects from idea generation to implementation.