Senior Human Resources Manager Job In London

About NEON

NEON is a global leader in creating and producing experiential entertainment. NEON enjoys worldwide partnerships with The Walt Disney Company and Marvel Entertainment for Marvel Avengers S.T.A.T.I.O.N. and Marvel Avengers Station: Evolution, 20th Century Studios for AVATAR: The Exhibition, Hasbro for Transformers: The Experience, NBCUniversal for Jurassic World: The Exhibition, and Lionsgate for The Hunger Games: The Exhibition. It also has a partnership with Warner Bros. Themed Entertainment to produce two brand-new, unique global touring themed art experiences namely Harry Potter: Visions of Magic that premiered in Cologne, Germany, in December 2023, and a DC inspired experience slated to debut in 2025. The Company also partners with the governments of Egypt and Peru for their original artefact IP experiences, Ramses the Great & the Gold of the Pharaohs and Machu Picchu and the Golden Empires of Peru, respectively, plus authentic artefact tours Pompeii: The Exhibition, Mummies of the World: The Exhibition, and Victoria the T. Rex.

The Group’s IP experiences are powered by ANIMAX, a fully owned subsidiary and a world-class creative animatronics powerhouse that specializes in research and development, engineering and entertainment robotics, with state-of-the-art facilities located in Nashville, US, Wuxi, China and the Middle East.

NEON’s global partnerships have enabled the Group to bring compelling experiences that leave lasting memories to millions of visitors in more than 80 cities to date globally. For more information, please visit www.neonglobal.com.

Role Description

Based in London, the Senior HR Manager will support all of NEON's events and shows in Europe, overseeing the full range of HR functions while reporting operationally to Senior Management at the Group Level and Country head at local level. This role includes managing recruitment, employee relations, performance management, and compliance, ensuring alignment with both business objectives and venue-specific needs. The manager will also coordinate administrative operations, including office management and vendor relations, to ensure seamless event execution. Strong leadership, strategic planning, and the ability to manage dynamic, event-driven environments are essential for success in this role. This role also functionally reports into Group HR in Singapore.

Role Responsibilities

HR Management:

• Lead the recruitment process from job posting to onboarding to attract top talent.
• Oversee employee relations, performance management, and disciplinary actions.
• Ensure compliance with labour laws, regulations, and company policies.
• Implement HR strategies that align with the organization’s objectives.
• Foster a positive and inclusive workplace culture.

Administrative Operations:

• Manage day-to-day administrative operations, including office management, vendor relations, and facilities management.
• Support the planning and execution of NEON's events and shows across Europe.
• Coordinate with local Country Head to ensure seamless event delivery.
• Handle logistics for meetings, site visits, and other venue-related activities.

Reporting and Communication:

• Provide regular reports on HR metrics, employee performance, and administrative activities.
• Maintain effective communication with all stakeholders, including internal teams and external partners.
• Collaborate with local Country Head on operational needs and event requirements.

Strategic Planning:

• Identify and implement process improvements to enhance operational efficiency.
• Support the development and execution of long-term HR and administrative strategies.

Required Education and Experience:

• Bachelor’s Degree or higher + equivalent work experience
• 8-10 years of experience in HR management, preferably within the events or hospitality industry.
• Experience working in large-scale venues or with complex event operations.
• CIPD qualification or equivalent.
• Strong knowledge of UK labour laws and HR best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects and work in a fast-paced, dynamic environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in HR software and Microsoft Office Suite.