Job Description
Your Role and What You'll Be DoingWe are looking for a dynamic and efficient individual to join our National Family team as a Senior Administrator. Our support team are required to work in a fast-paced environment, with conflicting priorities and it is crucial that we maintain exceptional levels of service for our clients and our colleagues throughout. This role is to provide that consistency. It will involve varied administrative responsibilities working within a large team so the ability to organise your time effectively and prioritise workload are essential. We are looking for an individual to work across the whole of the national team, adapting to ever-changing business demands. Delivering exceptional client service is at the heart of everything we do and we are looking for a solution-focused individual who can deliver for our clients and colleagues.Seamlessly onboarding new clients and ensuring compliance obligations are metCoordinating the billing process from beginning to endLiaising with clients and third parties including the court, barristers and experts to support on client casesManaging fee-earner diaries, booking travel arrangements, preparing agendas and minute takingSupporting with the preparation of court documents, court forms and bundlesEnsuring client files are accurate and well-kept and all necessary compliance action is undertaken promptlyAttending internal meetings to represent the support team and assist with meetings, events and business development activityProvide support for project work and support the National Family team in progressing activities which align to our goalsAbout YouWe are looking for an individual who thrives from working collaboratively, as this role will require a commitment to working a minimum of 3 days from one of the following cosmopolitan offices – Leeds, Sheffield or Manchester, with the option to work from home 2 days a week. A quick learner who will be solution focused and take ownership to ensure jobs get doneReady to embrace our digital, agile and dynamic ways of working in line with business and client needAdministrative experience is preferable, especially if it is in the family law sector.The ability to work efficiently under pressure and to re-prioritise workload as requiredBrilliant client care skills and good verbal and written communication skillsExcellent accuracy and attention to detailOur Benefits - What We Can Offer You25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.Generous and flexible pension schemes.Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services. We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.