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Job Description
Senior Lettings Manager
An exciting opportunity has arisen to work as a Lettings Manager for one of London's most stylish and vibrant neighbourhoods. The area is known for its mix of luxury flagships, independent shops, arts scene, restaurants, pubs, hotels, and beautiful homes.
As the Senior Lettings Manager, you will be responsible for overseeing a portfolio of 100 residential properties, managing the entire process of new lettings from start to finish. This includes conducting pre-letting checks, marketing properties, completing paperwork, carrying out reference checks, preparing tenancy agreements, and conducting inventory checks:
Key responsibilities include:
- Managing the entire process of new lettings, from the initial offer to move-in
- Ensuring all pre-letting checks are completed and certifications are up to date
- Marketing properties and deciding which agents to use
- Conducting reference checks for tenants and ensuring they have the right to rent in the UK
- Preparing all tenancy agreements and lease paperwork for the tenant and CEO to sign
- Conducting inventory checks at the start and end of each tenancy
- Cleaning properties before new tenants arrive
- Holding weekly meetings to discuss the portfolio and any available properties
- Holding monthly rent reviews and working closely with the portfolio team
- Renewing all tenancies expiring on the portfolio
- Attending regular meetings with the Lettings Manager and Rental Administrator on outstanding debts
- Being organized and keeping the property management database up to date
- Checking and approving invoices and ensuring invoice workflows are kept free
- Providing the highest level of customer service at all times
- Dealing with tenant deposits and providing relevant documentation
- Calculating sums due to be released to tenants after dilapidations
- Responding to general customer enquiries
- Being a flexible team member and helping cover during holidays, sickness absences, or busy periods.
Qualifications and experience required:
- 5 years' experience within the residential lettings sector
- Experience dealing with high net with individuals
- Previous experience in a high-volume, routine administrative environment
- Must be ARLA qualified or equivalent
Personal attributes:
- Task-focused and structured
- High personal standards of delivery
- Excellent communication skills
- Ability to prioritise tasks and deliver to deadlines
- Thoughtful and considered
- Excellent attention to detail
- Ability to work independently with little supervision
- Co-ordinating and supportive with others
Salary and benefits:
- £55,000 - £60,000 salary (no bonus)
- Very good company benefits (to be disclosed at a later stage)
- Client side position
- 1 day a week you can work from home