Job Description
Trinity Claims delivers straightforward and reliable claims solutions, specialising in household and motor insurance claims with a focus on customer service. We are an extremely dynamic and market leading company, enjoying significant growth on the back of strong relationships with insurer clients, their policyholders and key suppliers, and the effective use of technology.
WE WANT YOU:
To handle the conduct of litigation of claims arising under Motor and Household policies, liaising with insurers, their policyholders, third parties and suppliers, as necessary. To maintain the portfolio in an efficient manner to ensure that you are working effectively and delivering a market leading litigation service with excellent customer service.
WE’LL NEED YOU TO BE ABLE TO:
- Conduct the litigation of claims arising under Motor and Household policies, predominantly Claimant actions.
- This is a varied role involving claims for damage to motor vehicles, homes, and contents.
- The actions will be brought mainly in the Small Claims Court.
- Manage your own case load under supervision
- Review documents and advise on liability, quantum, and strategy
- Conduct investigations including document searches
- Carry out legal research
- Instruct experts and counsel as required, or refer to the Head of Legal as appropriate
- Draft pleadings, applications, and statements
- Attend court as necessary
- Participate in settlement negotiations and ADR
- Maintain an effective claims handling and diarising system
- Report internally on a regular basis with KPIs
- Provide excellent customer service.
- Plan and execute strategic initiatives to agreed timelines.
- Ensure a relevant level of technical understanding with continuous development and training.
- Undertake any individual or team task or activity reasonably requested and in line with the company values.
- Be self-motivated to work independently, managing your time and prioritising your workload appropriately.
- Maintain resilience and composure to remain positive under pressure and in changing circumstances.
- Demonstrate a desire to take ownership of your work and maintain excellent attention to detail.
- Ensure a relevant level of specialist understanding with continuous development and learning.
- Constantly seek and communicate improvements in business processes.
- Undertake any individual or team task in line with the company values.
- Manage multiple activities by prioritising important and urgent tasks.
WE’RE LOOKING FOR:
Skills required
✓ Relevant legal qualifications useful but not required
✓ At least 1 year’s experience of handling litigation, preferably within the insurance sector
✓ Good understanding of Court Procedure Rules and litigation management
✓ Proven capability of claims negotiation
✓ Excellent verbal and written communication skills
✓ Accurate with a high level of attention to detail
✓ Tact and assertiveness when dealing with third parties and opponents
✓ Ability to work well under pressure and meet deadlines
✓ Ability to take on increased ownership and responsibility when necessary
✓ The ability to work individually and proactively, as well as part of a team
Drive / motivation
✓ Ability to undertake and embrace new tasks/roles as required
✓ Helpfulness and a passion for customer service
✓ High energy levels
✓ Driven and enthusiastic – meets or exceeds targets
✓ Empathy and understanding
✓ Confident and professional attitude
✓ Takes ownership of problems and drives for effective solution
WHAT WILL YOU GET IN RETURN
- On- site gym
- Free breakfast (when working at the Tonbridge site)
- Complimentary snacks and a fridge stocked with various drinks
- Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
- Cost of Living salary review every October.
- Life insurance
- 5* review premium of £25 per review.
- Employee of the month & employee of the year awards.
- Refer a Friend bonus of £750 per placement.
- We have 25 days of holiday a year, plus Bank Holidays.
- An extra days holiday for your birthday.
- Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
- 1 fully paid charity day a year.
- Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
- Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
- Eye test vouchers
- Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
- Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.