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Job Description
ABOUT THE ROLE & TEAM
As the Senior Manager with Asset Protection & Risk Management, you will be responsible for the development, management and administration of processes to protect Company assets and brand for retail commercialisation EMEA within Security Services, encouraging cross-functional collaboration with business units to help ensure programs are maintained in accordance with both enterprise and regional compliance requirements.
This role will require you to be onsite 4 days a week.
WHAT YOU WILL DO
ASSET PROTECTION
- Develop proactive and analytical strategy for asset protection Standards of Practice (SOPs), programs and compliance tools associated to workplace security and general profit protection initiatives
- Identify, develop and manage specific employee new hire and refresher training programs related to eLearning, leader-led training and awareness poster and tips programs associated to physical and workplace security, asset protection and general loss mitigation initiatives
- We manage cross-channel supply-chain security profit protection/inventory shrink reduction, ecommerce fraud investigation and Guest appeasement processes to reduce loss exposure
- Oversee investigations and incident management (case disposition, prosecution, restitution, etc.)
- Support Anti-Piracy initiatives linked to retail Intellectual Property Abuse and Counterfeit merchandise investigations
- Support 3rd party retailer/licensee embargo/Sensitive Information Protection initiatives related to digital and physical asset handling; establish sample merchandise work flow protocols
- Be the retail profit protection subject matter expert and act as a liaison for regional security, legal and Market Law Enforcement
- We work with business to determine design/remodel needs related to owned and operated, pop-up and/or other related business models to mitigate potential loss exposures Risk Management
- Oversee tools and supplies (AED, First Aid, Survival Kits, Eye Wash Stations, Grab and Go Backpacks, Barricade Devices, etc.) for segment facilities with blended model regional security collaboration for shared campuses
- In consultation with regional security partners, oversee 24/7 incident critical issue efforts, ensuring consistent and timely response
- Oversee related audit initiatives, track performance/compliance and make appropriate recommendations to close gaps
- Drive cross-functional partner collaborations to support integrated approach to initiatives (Operations, Finance, Accounting, HR/ER, Corp Risk, Legal and Regional Security, etc.)
- Foster a sense of teamwork throughout the organisation Team Leadership!
- Lead by example as a key change agent; build a culture that fosters teamwork, and innovation while driving accountability to results
- Operate as part of an effective and inclusive team by demonstrating an awareness of others; welcoming and valuing unique perspectives and ideas; offering support, championing diversity and inclusion, sharing knowledge and standard processes in order to contribute to overall departmental commitments
- Proactively suggest ways to improve departmental performance and processes, using technological tools where applicable
- Build links with other business functions to develop a broader understanding of the business
REQUIRED QUALIFICATIONS & SKILLS
- Degree-level education in a related field or equivalent work experience
- Significant experience of asset protection and risk program leadership or related experience required with large multi-unit speciality retailer
- Wicklander-Zulawski investigation certifications
- Knowledge of the Police and Police and Criminal Evidence Act 1984 and similar European legislation
- Experience of developing and implementing loss prevention policies / processes
- Experience of leading a team is crucial
- Tried experience of building effective links and handling partners within a large, multi-national, matrix organisation
PREFERRED QUALIFICATIONS
- Demonstrable attention to detail with a high degree of accuracy
- Robust leadership and talent development abilities and a collaborative and effective management style
- Innovative, commercial and strategic approach
- Outstanding level of accuracy and attention to detail
- Flexibility to adapt to a fast paced and constantly evolving environment
- Proficient in MS Office Suite
- In-depth understanding of Retail Operating procedures
- Experience of SAP an advantage
- Influencing and negotiation skills across all levels of the organisation
THE PERKS
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
- Excellent parental and guardian leave
- Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.