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Job Description
We are looking for a Senior Network & Telecoms Engineer to be responsible for implementation, configuration, and support of internal and/or external Networks and its infrastructure (i.e Routers, Switches, Firewalls & Telephony, etc.). You will assist the Systems Administrators with the overall performance and availability of a Global Network (24x7) and provide support for all Network & Voice related infrastructure.
In addition, you will be the primary contact and coordinator of corporate and remote site support for network & voice related issues.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Responsible For:
- Network administration, functionality, security, compliance, and maintenance.
- Acts as lead and support point person for any escalated issues.
- Hardware support and maintenance of Network and Voice Environment (i.e. upgrades, patches).
- Assists and is familiar with organizational data security best practices.
- ‘Second/Third level’ of support for IT service desk. Escalates unresolved problems to other systems staff or appropriate external support providers.
- Involved in technical project planning and implementation for all corporate offices (and field as needed).
- Skilled in remote support and remote deployment of technology especially in network equipment including Cisco, Juniper, and Fortinet.
- Involved with initiating new procedures and plans for the future of the company networks with direction from management.
- Supporting IP telephony needs of corporate phone system users, call centre consultants, home office users.This includes the corporate telephony system, voicemail, auto attendant and other related systems.
- Perform moves/ adds/ changes with associated equipment, which includes but is not limited to telecommunications end points.
- Provide end user training and support for all telecom solutions and devices.
- Work closely with telephony vendors for equipment and service support.
- Day-to-day planning, administration, installation and support of PureCloud Call Centre Technologies and related applications, including designing and building call flow, queue and skill administration.
- Assist in the design, build of contact centre and office dial plans and call routing, using PureCloud Bridge Servers and Cisco Border Edge Routers.
Essential Experience:
- Requires 5-7 years related professional IT experience supporting an Enterprise Voice & Network.
- Must have knowledge of Networking, Voice, Systems installation, and maintenance.
- Must possess communication skills to exchange information and resolve problems with clients/users/vendors.
- Experience with Cisco routers and switches (IOS and NXOS).
- Experience with Cisco wireless access points, wireless controllers, and management.
- Experience with Fortigate firewalls (version 5 & 6).
- Thorough knowledge of OSPF, BGP, Vlans, STP, HSRP, vPC, 802.1q, etc.
- Good working knowledge of line protocols, including ISDN/PRI, DID/ DNIS, VoIP, SIP, 1DM, Analog, 1.38, DS1/DS3, Metro Over Ethernet, MPLS and Broadband.
- Experience with Cisco CUCM/ Unity/ PureCloud Bridge Services/ Cisco CUBE, efax.
- Understanding of TDM and IP voice codecs, including G.729, G711 AND G.712.
- Previous broad experience within telecommunications, including Contact centre support, with both on premise and cloud-based products.
- Experience with designing, building, and testing complex call flows.
- Experience with designing, building, planning, and installing remote PBX technologies.
- Experience in designing and administering MPLS network connectivity globally at 10 or more sites.
Experience Desirable:
- CCNA/CCNP certifications
- Experience with Fibre Channel
Qualifications
- Degree or equivalent work experience in an IT environment
Personal attributes
- Ability to work well under pressure & time constraints.
- Strong Organizational Skills
- Ability to identify opportunities, technical risks and impacts of technology solution