Job Description
About Our Client
Our client is a leading FMCG business.
Job Description
Reporting directly to the General Manager, you will be responsible for the full range of product movements from receipt through to preparation for delivery. Operating in one of the largest distribution facilities in our client's network, you will have the ability to deliver world-class customer service. As the most senior person on shift, a significant portion of your time will be accountable for a variety of business metrics including safety, engagement, cost, process, and service. Based at our client's operation in Dartford, key responsibilities will include:
- Leading, supporting, coaching, and developing a team of frontline managers in a fast-paced environment.
- Demonstrating a strong ability to drive operational compliance to process.
- Exhibiting strong decision-making skills and the ability to lead the team effectively under pressure from multiple areas of the business with safety as the highest priority.
- Delivering world-class customer service through leading, supporting, coaching, and developing a team of frontline managers.
- Possessing decision-making skills and the ability to lead the team effectively under pressure with safety as the highest priority.
The Successful Applicant
The successful Senior Shift Operations Manager will live within a commuting distance of Dartford and be able to demonstrate the following experience:
- Ability to work a 4-on-4-off shift that rotates across days and nights.
- Previous experience in a senior warehouse leadership role is required.
- Experience within a high volume/fast-paced warehouse environment is preferred (e.g., food, drink, pharmaceuticals).
- Strong leadership skills and an ability to deliver performance improvement through wider team members.
- Proven track record of succession planning and performance management.
- Ability to develop your direct reports with a coaching style aligned to a live operation.
- Ability to manage effectively and lead change initiatives.
- Maintain high standards of customer service for internal and external customers and communicate these values to your team.
- Experience of working within a unionised environment.
What's on Offer
- An estimated salary range of £55,000 - £60,000 per year.
- Company bonus scheme.
- Private Health Insurance.
- Company share save scheme.
- 23 shifts of holiday leave.
- An inclusive and supportive work culture.