Job Description
Senior Pension Administrator – Mercer – Remote / HomeworkerNote: This role can be based anywhere in the UKThis role is at the very core of Mercer Services within the Wealth arm of our business supporting Members, Trustees and Clients. The main purpose of this role is to assist managing our clients’ pension schemes by ensuring that they receive the information they need to enable them to make informed decisions on their benefits. But also, be able to build your skill set as a potential leader of our business by guiding and coaching our trainee administrators to develop their experience. You will do this through peer reviewing their work, providing constructive feedback but also role modelling your own experience dealing with complex calculations and sharing your industry knowledge.Perhaps you have extensive experience as a Pension Administrator and want a new change/challenge to step up into a people leader. Or maybe you’re looking for a change of pace with a company that are market leaders and would like some versatility of clients but still with a community office feel. Whatever it is, we’d like to hear your story!What can you expect?An opportunity to join an established and client focused Pension’s Admin teamA platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environmentTo build and maintain an excellent rapport with our clients, providers, and colleagues across the GroupSupportive on the job training.What you will be rewarded with?We offer competitive salaries and comprehensive benefits25 Days Annual Leave, with the option to buy or sell up to 5 days per yearExcellent defined contribution pension scheme with up to 12% employer contribution (based on a 4% employee contribution)Private Medical InsuranceWe will rely on you to:Perform pensions calculations, enter pensions data, and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme eventsTo communicate with clients and scheme members promptly and professionally on queries when required via letter, e-mail, and telephoneAct as a coach and provide timely feedback to peersRespond to errors and ensure complaints are handled effectivelyBe a champion of change and provide opinions if you have an idea to create more efficienciesAct as a leader and peer review your colleagues work and guide them along the wayContinuous achievement of 95% Service Levels for member processing and completion of scheme event processing in line with timescales agreed with the clients at the required level of quality.What you need to have: Previous pensions administration experienceKnowledge and willingness to learn about different schemesSome people leader skills (confidence in providing feedback and conducting peer reviews)What makes you stand out:Previous experience of DB pensions About usMercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues, and communities. Together, we’re redefining the world of work, reshaping retirement, and investment outcomes, and unlocking real health and well-being.Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries.Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy, and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation, or beliefs.