Job Description
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Company Description
Job Description
Checkout.com is seeking a senior product designer who will take on a lead role in driving design excellence and quality for Checkout.com's dashboard products.
They'll build customer understanding and craft experiences to simplify payment operations, provide transparency and guidance to unlock new revenue opportunities and protect the financial health for the businesses.
Reporting directly to the Director of Product Design, this person should be skilled in leading the creative process and a strong collaborator with product and engineering leadership counterparts. They should also be an effective communicator by presenting work effectively with the right medium and fidelity, from creating concepts to actual designs across a diverse set of audience.
Roles and responsibilities
- Lead design execution within a their product teams
- Drive collaboration across the product organization to facilitate building end-to-end experiences for our merchants and customers
- Set the bar for design excellence with high quality execution
- Explores and defines new patterns or standards that later become adopted by others
- Identifies and helps to resolve challenges across design and cross-functional teams
- Shape Checkout.com's and the design team's culture, through collaboration, feedback, and proactive participation on key programs and initiatives
Qualifications
Desired background and competencies
- Proven track record and experience in design strategy and execution
- Practical experience with interaction and visual design in agile product development environment with ability to build cross-functional partnerships
- Experience delivering high quality design solutions for a variety of enterprise or consumer applications that drive meaningful business outcomes
- Excellent design chops, sets a high bar in quality and design craft in the organization
- Strong ability to approach design challenges systematically and with long-term thinking
- Thoughtful, impact-focused and intentional in design decisions
- Strong communication and collaboration skills, including distilling findings into insights to engage and inspire various stakeholders
- Excellent cross-functional and cross-organizational relationship-building skills, with the ability to drive organizational change around design quality
- Experience developing strategic initiatives, opportunity analysis, and negotiating business trade-offs within the scope of your work
- Growth mindset, adaptability and ability to navigate ambiguity or change
- Ability to work autonomously and independently on leading teams and programs
Additional Information
Still Interested.... Below you will learn more about the pillar you will be supporting :
Mission
Build a transparent and accessible financial ecosystem that unlocks value for our customers.
Stepping into Merchant Facing Products
The Financial Experiences pillar is placing a lot of focus on building their operating muscle for customer facing products.
Design has quickly become a close counterpart in shaping immediate products like Balances Top Ups on our Dashboard product, but more importantly, helping to think through and shape a longer term strategy and proposition.
The pillar is the process of defining clear archetypes and user needs, refining and prioritizing a roadmap across Client Balances, Settlements, FX, and Reporting & Reconciliation.
Shaping a collaborative way of working
A core requirement for the pillar is for design to help shape processes, cross-functional requirements and rituals across Product management, Engineering and design in order to help the team work strategically, efficiently and effectively.
Design has an opportunity to define best practices and processes that enable strong collaboration, communication and high quality work. This also means defining clear methods for prioritization and scoping, and importantly, methods for when trade-offs are required in order to deliver impact for the user and business quickly and iteratively.
The team is open and ready to shape the future of ways of working and the product offering as a collective (Product, Engineering and Design).
What you'd be working on
To be a more fully fledged financial platform, the FEX pillar must focus on building solutions for merchants to manage funds on the CKO platform. The mission is to provide these users modern tools to store, move, borrow, and grow funds.
As a first strategic objective, the team will start by investing in funds management tools that drive better usage of Checkout's core products. The aim is to close the gaps and emerge amongst our peers as the most capital efficient multi-product platform with capabilities like data insights, account management and credit.
In the long term the aim is to create bank-like products that are highly adjacent to payment services with credit and borrowing facilities.
Build trust through management and control
- Balances in the Dashboard: Improve the user experience for managing intraday cash flows with CKO.
- Currency accounts: Enhance data visibility through clearer differentiation and aggregated views.
- Account management: Empower users with better control over balances, including naming, user permissions, and preferences.
- Currency account top-ups: Streamline the top-up process with more integrated experiences.
- Notifications: Keep users informed about significant changes in cash flows to enable proactive balance management.
Drive deeper user engagement with the Dashboard
- Workflow functionality: Go beyond basic functionality to assist merchants in doing their jobs faster and more efficiently.
- Deeper controls and automations: Introduce automated top-ups based on user-set scenarios and thresholds.
- Intra-account transfers: Enable users to move funds between different currency accounts within Checkout.
- Cross-currency top-ups: Facilitate topping up a currency account with a different currency, managing FX rates, costs, and timing.
Differentiate Checkout and product offering through borrowing
- Accelerated balances: Introduce features like overdraft facilities and accelerated balances to provide liquidity support and instant availability of funds for merchants.
- Automated top-ups: Streamline topping up processes with automated logic.
- Cross-currency transfers: Allow merchants to move different currencies between accounts.
- Data insights: Provide cash flow projections to help merchants plan for the future.
Defining a cohesive and inspiring vision
The above workstreams are all much needed features and are clearly articulated as individual solutions for specific customer problems. The team will also need a north star vision, a well crafted narrative and visual aid, in order to inspire and drive a singular direction for the entire pillar. This will be an ongoing and highly collaborative piece of work that can be used as a team building tool and shared language.
Apply without meeting all requirements statement
If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.
Take a peek inside life at Checkout.com via
- Our Culture video https://youtu.be/BEwnpHuadSw
- Our careers page https://www.checkout.com/careers
- Our LinkedIn Life pages bit.ly/3OaoN1U
- Our Instagramhttps://www.instagram.com/checkout_com/