Job Description
Senior Product Manager - Customer Experience (CX)
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
What's the opportunity?
Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is seeking a Senior Product Manager to join their team and help shape the future of customer experiences.
Their website serves as the cornerstone of their strategy, acting as the primary channel for users to engage with their brand and discover their solutions. With a fundamental redesign underway, they are looking for a talented individual to lead the charge in delivering innovative ways to tell their story and inspire visitors to explore their offerings.
What will you be doing?
Delivering product solutions that embody the client's unique perspective and focus on delivering exceptional experiences.
Collaborating with Web leadership to develop and prioritise the roadmap, ensuring alignment with business objectives.
Deeply understanding the problems at hand and framing them effectively for the team to address.
Fostering a culture of innovation and collaboration, encouraging the team to think boldly and envision future solutions.
Communicating roadmap updates and project statuses across the organisation to ensure alignment and transparency.
Executing on product delivery and aligning with cross-functional teams to ensure seamless implementation.
Motivating and guiding a talented team to achieve their full potential.
What skills do you need?
A minimum of 5+ years of experience as a product manager, with a track record of delivering impactful solutions.
Previous experience as a designer or a strong design sensibility
Strong analytical and communication skills, with the ability to articulate complex ideas clearly.
Proven ability to collaborate effectively across teams and manage stakeholders.
Comfortable navigating between creative, analytical, and executional thinking.
Ability to make decisive decisions and influence others persuasively.
Organised and structured approach to problem-solving.
Experience leveraging qualitative and quantitative data to inform decision-making.
Benefits
Our client values their team members and offers a range of benefits, including:
Competitive salary and equity in a fast-growing startup.
Daily catered lunches, snacks, and a fully stocked kitchen.
Regular compensation reviews to reward outstanding work.
Comprehensive health and dental insurance for you and your dependents.
Open vacation policy and flexible holidays for better work-life balance.
Paid maternity leave and paternity leave to support family time.
Access to top-of-the-line equipment to excel in your role.
If you're passionate about driving innovation and shaping the future of customer service, we'd love to hear from you!