Job Description
JOB DESCRIPTION ROLE OVERVIEW Title Senior Sales Advisor Job Location Branch Reporting to Branch Manager or Supervisor Direct Reports None Key Relationships Branch Manager, Supervisor, colleagues, internal and external customers Job Summary Providing the highest standard of friendly, knowledgeable customer service to deliver the Company objective to be the decorators first choice Deputising in the absence of the Branch Manager or Supervisor Responsibilities Selling Assisting in developing profitable sales by: Pro-actively selling the Company`s product range Promoting Albany and other own brand products Promoting special offers Selling special products i.e., goods outside the Company`s stock range Pro-actively suggesting link lines and alternative stock products Assisting in the display and merchandising of the shop Recommending customer terms Making and following up on quotations as required Providing relevant feedback to management and colleagues on e.g. competitors, customer needs, sales leads, opportunities to work more effectively Customer Service Putting the customer first in the branch, at the counter, in the showroom, sales office or on the telephone by: Acknowledging customers as quickly as possible in a friendly and welcoming manner, leading by example and acting as a role model for the team Routine supervision and effective deployment of staff in the line manager's absence Promptly serving customers and effectively operating the POS (point of sale) system taking details, orders and payment; may also include booking goods in, placing orders and cashing up Promptly and effectively dealing with customer enquiries including on the telephone and by email; keeping customers informed where appropriate ADZN1_UKTJ