Job Description
Responsibilities Book and attend renewal meetings with clients, following the company’s renewal procedures and ensuring contract renewals are signedRecognise and seek opportunities to up/cross sell additional products and services that the business offersComplete Client Review Meetings on a regular basis with all clients and provide feedback to relevant colleaguesGenerate leads and gain referrals from new and existing clients for other areas of the businessEnsure valid Letters of Authority are held for your entire client base Prepare for meetings with clients by ensuring you have an adequate knowledge of the client’s business activities and you are familiar with the contents of the Energy contractsEnsuring all clients on your allocated list are contacted regularly via face to face meetings, telephone calls and emails to maintain the company profile, develop and maintain client relationshipsCirculating information gained on clients internally, to ensure colleagues are aware of relevant informationEnsuring the CRM system is fully updated and maintained with all client contact, including outcome of meetings and any follow up criteriaAttend to any customer queries or issues and liaise with Client Services to keep informedBe able to speak on the Energy markets with knowledge and expertise. Actively monitor trading screens and market intelligence to look for opportunities for clients to sign renewalsMaintain effective communication with all departments within the businessProduce and prepare reports as required in full and on timeAttend external seminars and conferences as and when requiredParticipate in ongoing training and development both on and off siteAttend and fully participate in regular performance reviews, one to one meetings and company appraisal systemCarry out other reasonable duties as required by the businessProvide support to colleagues and Directors as and when required.Person Specification:Essential SkillsCommercial Know-How: Managing value, understand the external market place, understanding our company, and understanding our customer needs and requirements.Understanding of what delivers great customer service.Knowledge and understanding of key business performance indicators.Highly articulate with a clear telephone mannerGood IT skills with knowledge of Microsoft Word, PowerPoint, Excel and OutlookExcellent sales and negotiation skillsExcellent level of client relationship skillsGood work ethic, highly self-motivated, and positiveAbility to organise and manage own workloadHigh customer service ethicCreative and able to implement initiatives to improve sales techniques.Ability to build and maintain excellent relationships with colleagues and clientsAbility to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.Ability to prioritise deliverables and plan accordingly.Ability to manage change and capacity to work flexibly.Must hold a full, valid UK Driving LicenseDesirable2 Years’ experience of working in a sales environment with extensive email / telephone / face to face contact with clientsKnowledge of the Energy Market would be an advantage, however thorough training will be provided#LI-JK1Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: