Job Description
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do)
You will be joining Motorpoint during an extremely exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.
So, if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be, and we are on a mission!
The role: Senior Sales Executive
Location: Glasgow
Basic salary: £25,000 per annum + commission
* Due to the nature of the role we will require you to have a full UK driving licence*
Our Senior Sales Executives are key to our business. You’ll be selling and second-facing purchases of Motorpoint vehicles and products through high-level customer engagement and demonstration of our values. You will also be key to the learning and development of sales team members and assist in our progression talent pool.
Key Performance Indicators
- Delivers exceptional customer service levels as measured by NPS
- Unit, profitability & handover targets
- Achieves a minimum of on-target sales every month and generates return business
- Confidently and successfully upsells relevant products and promotes same-day driveaway
- Completes quotes effectively and follows up within agreed timescales
What will my day look like?
- Works effectively with the Sales Management team, to achieve own and the team’s monthly sales targets
- Takes ownership of the customer’s experience throughout the entire customer journey
- Greeting and welcoming customers on arrival at the site
- Check and maintain the sales pitch area
- Managing the customer database and sales prospects
- Action price changes as required
- Completing the handover process of all vehicles upon customer collection
- Conducting post-collection calls to customers to ensure customer satisfaction
- Quality checks vehicles prior to them being collected or delivered to the customer
- Accurately checks part exchange vehicles using an app
- Assisting the online team with ‘CitNOW’ videos, pictures and any other information required
- Ensures compliance with FCA regulations
- Provides transparent information relating to the vehicle, finance agreements and additional products
- Communicates regularly with the sales support team and preparation team to deliver exceptional customer service and quality to their customers
- Ensures customers are happy with their purchase and assists them on test drives
- Completing Home deliveries as and when required
- Shares best practice with peers and team members
- Uses all IT systems effectively to ensure communication between teams
- Identifies and anticipates the needs of the customer and how Motorpoint products can help
- Ensures online and site work as one united team
- Being an ambassador of health and safety and ensuring it is at the forefront of everything you do
- This is a fast-paced role so the ability to stay calm and maintain excellent attention to detail as well as the desire to produce high levels of customer service is really important
- Above everything else, you’ll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days holiday plus days off for your birthday, getting married or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed