Job Description
At Pollen, our vision is to be the source of 3/5 people's top memories. This year, hundreds of thousands of people will find and purchase experiences through the Pollen marketplace. We're on plan to 2x our 350 strong headcount in the next 12 months with offices in London, Los Angeles, Toronto, Vegas & Wroclaw, and backing from some of the most exciting VC's in the world, this is an exciting time to be at Pollen.
We're looking for a Senior Salesforce Administrator to join our rapidly scaling commercial solutions team. Salesforce touches almost every area of the business so this role will play a key part in our growth. Our business moves fast, no, really! The business unit that comprises 90% of our revenue today was 0% 18 months ago. This is a typical example of teams experimenting with new business processes and then prototyping with our tech tools (Google Sheets, Zapier etc). These prototype business processes then need to be converted into a more structured and scalable solution on the Salesforce platform.
In the next 12 months you will:- Build robust, scaleable and structured solutions from prototypes built on basic tech tools (Google Sheets / Zapier etc) by translating the needs of our business owners onto the Salesforce platform
- These solutions will be built with a user first approach and be designed with an appropriate database structure, useful automation, validation and documentation.
- Spearhead building a world class vendor sourcing pipeline management solution in Salesforce for tracking the efforts of our sourcing team and the contracts they receive.
- Understand and manage key stakeholders and build solutions based on their needs feeding in to the user first approach.
- Lead a small team in being the primary point of contact for technical issues / queries.
- Learn our business fast - salesforce touches almost every part of the business so you will need to ramp up quickly.
- Everyone is an equity owner in the company.
Pollen builds, curates, and delivers the best travel experiences using technology, a network of global partners, and a data-driven customer-led mindset – pairing world class entertainment with the world’s most exciting destinations.
Pollen brings you all the best experiences on pollen.co . We have two offerings: Pollen Presents and Pollen+. Pollen Presents curates experiences around your tastes and preferences you can’t find anywhere else. These experiences bring together music, sports, wellness and beyond to enable you and your friends to connect around one-of-a-kind itineraries in exciting destinations. Pollen+ always gets you more at music festivals and events when you book through us. Pollen+ partners with the biggest promoter brands and music festivals, including We Are FSTVL, Austin City Limits, Bonnaroo, C3, Electric Zoo, Live Nation and more.
Pollen was founded in 2014 by brothers Callum & Liam Negus-Fancey. Pollen is backed by prominent investors including Kindred, Northzone, Sienna Capital, Backed and Draper Spirit. Pollen has raised over $100 million in VC funding.
GDPR StatementWhen you apply to a job on this site, the personal data contained in your application will be collected by Streetteam Software Limited t/a Pollen (“Controller”), which is located at 3 Loughborough Street, Vauxhall, London, SE11 5RB and can be contacted by emailing people@pollen.co . Controller’s privacy officer is Stephanie Ng-Fragner, who can be contacted at stephanie.ng-fragner@pollen.co. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at legal@pollen.co .
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. In the event that you are unsuccessful during the recruitment process, your personal data will still be retained by Controller for up to a year for the purposes of assessing your application for future vacancies. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please notify us if you would like your personal data erased. In addition, you may lodge a complaint with an EU supervisory authority, including the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).
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Pollen’s purpose is to give people bigger lives and we want to do that for everyone. We collect this information on diversity because it is by knowing who is here, that we know who is missing – helping us drive more equitable and inclusive hiring practices.
It is completely voluntary to share this information. Whether or not you choose to take part will not affect your job application with us. Any information you submit here will be kept secure and confidential and separate from your personal data and job application.
All of the information we collect is processed in accordance with our privacy notice, the General Data Protection Regulations (GDPR) and any other applicable data protection legislation in the UK. It is in line with the Equality Act 2010. No third parties will be given access to the personal information provided unless we are required by law to do so. For more information explaining how we use your data, please see the privacy notice.
Diversity and inclusion is a priority for us here at Pollen and that means embracing people from all different backgrounds.
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