Job Description
Job Profile SummaryAt bp, we're striving to meet the growing global demand for safe, sustainable, and affordable energy. A career in digital design is an opportunity to transform the present and invent the future.bphxd (human experience design) are designing the future of digital and sustainable products putting humans at the heart of everything we do. Our collective mission to is transform bp to a more efficient business in pursuit of our net zero ambition. This may involve developing new businesses, products, and services, or enhancing existing offers, while having space to develop your skills in all kinds of new and exciting ways.This is a great opportunity for a Senior Service Designer to join our fast-growing HXD team, to partner with the Service Design lead to take ownership over the Service Design of their project working closely with the connecting design disciplines within their project team. This person will be designing outstanding service experiences, and thinks deeply about people, processes, and systems. Job AdvertWe are looking for a storyteller who has the talent for empowering and educating a wide variety of audiences on all things Service design, taking them on a journey to truly understand the value of service design. You will be facilitator of visions and perspectives for all discipline peers, and help create a shared understanding of your project using the lens of viability, desirability, and feasibility. You will be supporting the Service Design needs of your project team to produce artefacts such as service design blueprints, service experience prototypes, and empathy maps.Key accountabilitiesWork with the project team to be the voice and lead for Service Design to implement best practices, and plan, facilitate and execute design thinking workshops. Carry out key service design activities from our processes, ways of working and best practices. Communicate key insights and findings from Service Design activities. Collaborate with other design disciplines within your project team such as product designers, user researchers and digital designers to create a cohesive story and seamless experience. Work with designers from connecting projects. Working closely with user researchers to lead the planning and facilitation of different research methods, as well as working closely with product designers to develop designs and basic prototypes. About youA BA/BS/MS degree in human computer interaction, service design, computer science or equivalent experience is required. Experience is what matters most. The successful candidate should have experience working as a service designer with an in-house design team or at a design agency. You should have a portfolio that highlights your approach to problem solving coupled with your skills in service design, research, and user experience. Experience in basic visual design and UX skills to be applied for playback decks/presentations, service blueprints and all other service design-based deliverables is desirable. Other skills required: Understand qualitative and quantitative research methods and when to use them. Experience of planning and facilitating user research, and analysing the data to provide practical insightKnowledge and experience of a wide range of tools and methods, such as service design blueprints and personas.Ability to dive into, and map the complex backstage capabilities such as Technology, People, Processes, and PoliciesAbility to create engaging narratives that are used to help partners to empathise with the research insights, as well as to bring to life the target state customer and colleague experienceAble to confidently facilitate and lead workshops with both designers and project partners to create a shared understanding of the problem space, the users, and the end to end journeyIt’s also important that you have:Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environmentUnderstanding and utilizing human experience design practices for each step of the process. Strong written and verbal communication skillsWhy join bpAt bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options (60% office, 40% remote), a generous compensation package, paid parental leave policy, and excellent retirement benefits, among others! EntityInnovation & EngineeringJob Family GroupIT&S GroupRelocation availableNoTravel requiredNoTime TypeFull timeCountryUnited KingdomAbout BPINNOVATION & ENGINEERINGJoin us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero world. All without compromising our operational risk management. Working with us, you can do this by: • deploying our integrated capability and standards in service of our net zero and safety ambitions• driving our digital transformation and pioneering new business models• collaborating to deliver competitive customer-focused energy solutions• originating, scaling and commercialising innovative ideas, and creating ground-breaking new businesses from them• protecting us by assuring management of our greatest physical and digital risks Because together we are:• Originators, builders, guardians and disruptors• Engineers, technologists, scientists and entrepreneurs• Empathetic, curious, creative and inclusiveLegal disclaimerWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.