Job Description
About Us
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Education Horizons is Australia’s largest EdTech company, providing software for over 2200 schools and 3 million school users in more than 68 countries across Australia, UK, Europe, Asia, the Middle East, Africa and NZ. With offices in Yeovil and Australia (Melbourne, Perth and Sydney)
We are on a journey to change the lives of children, their families and teachers by creating a first of its kind, end-to-end school experience and management platform.
As a Senior Site Reliability Engineer, you will help ensure service levels are maintained or exceeded for both customer-facing and internal systems, leading to a more efficient and resilient set of services.
Education Horizons is an amazing place to work. It’s a great size – big enough to have serious resources to invest, but small enough to not get lost in the crowd. We have truly flexible working and are proud to have an inclusive, collaborative work environment.
At Education Horizons we believe team members should have freedom to choose where and when they work – within a focus on prioritising output and impact over rules and policies. This means that we are open to considering both hybrid and fully remote candidates.
Key Responsibilities and Areas of Authority
- Providing escalation support to the Support Team for customer issues as required
- Provide technical consultation, drive innovation, and ensure your team evolves with the requirements of our customers, our team and the wider business.
- Drive improvements in automation and process control & monitoring to improve quality and efficiency.
- Ensuring that the SRE team is meeting the required SLOs (Service Level Objectives) & SLAs (Service Level Agreements) for their products & services.
- Ensuring maintenance is correctly performed and managed.
- Applying product releases to our managed applications and hosted clients.
- Ensuring that production systems are backed up, monitored, and are maintained.
- Contribute to a collaborative and positive working team.
- Work with the other teams in either a consultative or embedded strategy within in the TechOps Group to ensure alignment with SRE Best Practices.
- Promote a culture of continuous improvement.
- Working within the Education Horizons Information Security Management System
- Live and lead the Values of Education Horizons.
Experience and Qualifications
Required
- Experience with the concept of SRE
- Experience maintaining web-based applications and their backend services
- Experience with one or more scripting languages such as Python or Bash etc.
- Strong experience with AWS Cloud
- Experience with AWS Serverless
- Strong experience with Linux &/or Windows servers
Desirable
- Experience with Java &/or .Net applications
- Experience with NodeJS services
- Experience with Windows servers
- Experience with Docker
- Experience with PostgreSQL and MSSQL
- Experience with Monitoring & Logging pipelines
- Experience using automation toolkits
- Chef/Puppet/Ansible/Power Automate etc.
- Experience using AWS automated deployment tools
- CDK, Terraform, Cloudformation etc.
Skills and Personal attributes
- Excellent time and priority management skills
- Excellent interpersonal skills
- Lateral thinking and problem-solving skills
- Rigorous integrity
- Excellent verbal and written communication skills
If you’re concerned that you’re not ticking all the boxes but think you may have some transferable skills that could help you ace the role, just apply!
At Education Horizons we value output and impact over rules and policies. This means empowering our team members to choose where and when they work with the aim of benefiting our customers, the tasks you are working on, your team and for you! This also means recruiting the right person for the role. We will consider all qualified applicants regardless of their background, experience, identity or need for flexibility. If you are interested in this role but it might need some flexibility just let us know.
Education Horizons retains the right to remove this advertisement prior to any stated closing date. We will not be accepting unsolicited phone calls or applications from employment agencies at this time.