Job Description
ABOUT US
We are an end-to-end social media agency working with brands across organic social media management, content, creator and influencer and more. Our clients include Disney+, Ticketmaster, Panasonic, Heineken, Paramount, Sky Mobile, HBO, JBL and BBC Studios amongst others. We are a dynamic, fast-paced and agile team working at the forefront of social media and are now part of Havas Media Network in the UK, one of the world's biggest communication networks.
We are best in class. Powering up our clients & their teams.
We are bold thinkers. Attracting the best talent & clients.
THE ROLE
As a Senior Account Manager at Wilderness, you will lead a team of social experts, fostering growth through coaching and listening while ensuring top-tier client management. Reporting to the Head of Client Services and working with senior leadership, you'll collaborate across departments to deliver outstanding service and drive client satisfaction.
Your role involves overseeing daily project operations, providing fresh ideas in client interactions, and confidently steering communication to achieve results. You'll coordinate internal teams and external clients, using your strategic skills to manage projects, handle senior-level discussions, and support the agency's growth and excellence.
WHAT WILL I BE DOING?
- Provide proactive leadership to maximize team performance.
- Maintain regular senior-level communication with clients.
- Align processes and structure for optimal output.
- Organise and manage client feedback.
- Generate accurate financial and budget reports.
- Set up project schedules and ensure key milestones are met.
- Lead internal and external brainstorm sessions.
- Use expertise to guide clients, the team, and the agency productively.
Originally this role will require a secondment to work with one of our entertainment clients part time. This will involve:
- Attend internal meetings and align the social media plans across departments.
- Set monthly social media priorities for the client.
- Brief Wilderness team on monthly priorities and key focus areas.
- Review and build on content plans, ensuring UK topical relevance and checking restrictions.
- Review Wilderness content from a brand perspective and share internally for further checks.
- Act as brand guardian for social, ensuring TOV and visual guidelines are followed.
- Coordinate with internal teams for collaboration posts and cross-channel promotion.
- Review Wilderness reports and create shareable documents for stakeholders.
- Support content sourcing by communicating with relevant teams.
ABOUT YOU
- 5+ years of experience, preferably in an agency role, with strong social media expertise and professional client relationship management.
- Proven ability to lead teams, manage multiple projects, and handle challenges with a positive, proactive approach.
- Solid understanding of budgeting, finance, and senior-level planning/strategising.
- Deep knowledge of British TV/Film culture, coupled with excellent communication, persuasive skills, and attention to detail.
WHY WILDERNESS?
We’re passionate about fostering a healthy, happy, and positive work culture that encourages creativity and collaboration and supports our team’s individual and collective growth.
- Flexible, hybrid-working environment
- Company healthcare
- Spill logins for access to 24/7 therapy
- 30 day passport (work from anywhere in the world for 30 days)
- 25 days holiday per annum
- 2 Self-care days per annum
- Office closed over the Christmas period
- Additional allowance for any religious holidays you celebrate outside of the public bank holidays
- Annual Bonus Scheme
- New Business Bonus
- Opportunity to get involved with pro-bono work and charity partnerships
- Regular team socials and company wide training events
OUR VALUES
EMPOWERMENT
We foster trust and champion independence: enabling individuals to craft their own story.
RESPECT
We work together with empathy, patience and care: judgement free communication - always.
INTEGRITY
We are excellent human beings doing an excellent job: committed to honesty and setting high standards.
AMBITION
We create opportunities for individuals and teams alike: aiming for greatness and continually improving.