Job Description
We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ️
London (UK) | £65,000 - £75,000 + Benefits | Hear from the team
Why Monzo?We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
The RoleWe’re hiring a Senior Social Media Manager to join the team at Monzo! We’re looking for someone who’s exceptional at their craft to help us take our social media presence to a whole new level.
We reach millions each month with entertaining content that makes people feel seen and shows off our personality. Through witty, relatable, funny content, we’re challenging what a bank’s social media should look like. And in the process, we aim to make the awkward, intimidating subject of money feel a little bit better.
We’re proud of where we’ve got to. But we’re looking to take things further, and make all our social channels famous with brilliantly creative content that’s uniquely Monzo. Beyond just chasing trends, we want to actively contribute to culture and re-define social media marketing in our industry and beyond.
Your Responsibilities
You’ll work across channels, with a focus on LinkedIn, Instagram, Threads and X. Though if you have experience with video channels like TikTok, Instagram Reels and YouTube Shorts that’s a bonus.
You’ll own always-on content, executing our strategies day-to-day (and working with our Social Media Lead to shape and evolve them). You’ll plan ahead and run our content calendar. But you’ll also be reactive to cultural trends.
You’ll work on campaigns and launches too, collaborating closely with teams across marketing like Brand and PR. Sometimes you’ll contribute content for a few channels, but you’ll also feel comfortable taking the lead and defining the organic social strategy for a campaign.
You’ll also be responsible for community management. Which, as we see it, goes well beyond sending the occasional reply (and we have dedicated support staff to help with customer questions). We’re in constant conversation with our customers and we’ve built a reputation for the creativity and outsized effort we put into engagement, especially on LinkedIn. You’ll drive this forward across channels, approaching engagement with a level of ingenuity and wit that’ll draw its own attention!
This is for you if
- You’ve honed your craft – you know how to make distinctive, engaging content that shows the brand, captures people’s attention and gets people talking.
- Your writing is brilliant –engaging, witty (and always accurate).
- You’re skilled at coming up with ideas – you can lead and contribute to creative brainstorming sessions, coming up with sharp ideas and inspiring the wider team.
- You’ve owned social media channels and been responsible for driving results – growing reach and views, engagement and followers and getting your brand regularly talked about.
- You’ve owned the social media strategies for campaigns before
- You have an eye for reactive content – opportunities for fame-driving engagement that you can turn around quickly.
- You’ve got good judgement – you can be sensitive, empathetic and appreciate risk.
And if you have experience running social media channels for another bank or in a regulated industry, that’s a bonus.
This isn’t for you if
- You only have limited experience working on social media accounts - we’re looking for someone confident to take ownership of their channels
- You’re used to working with a very large team - we’re a small team and expect you to get stuck into both the planning and execution of the content
The team
- You’ll initially report into our Director of Content while our Social Media Lead is on caregiver leave for a few months this year. And when he returns you’ll report to him.
- Our Social Media Lead is responsible for running the team, setting the strategies, and will take the lead on bigger campaigns. But in a senior role you’ll have tons of ownership and autonomy to define the strategies and own the output on your channels.
- We produce most of our work in-house and have a dedicated Brand Designer who you’ll collaborate with on content. We do work with agency partners, especially for campaigns or content that needs more elaborate production.
The Interview Process:
Our interview process involves three main stages:
- Recruiter Call (30mins)
- Initial Call (30 mins)
- Take Home Task (we would expect this to take no longer than 1 hour of your time. We will ask that you complete this within 7 days of receiving the task)
- x2 final interviews via Google Meet (x2 1hour)
Our average process takes around 2-3 weeks but we will always work around your availability.
You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on core-hiring@monzo.com
What’s in it for you:
️ We can help you relocate to the UK
We can sponsor visas
This role will be based out of our London office next to Liverpool Street station (a hybrid of office based and home working)
We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
Learning budget of £1,000 a year for books, training courses and conferences
And much more, see our full list of benefits here
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Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
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What’s a brand that’s doing a really great job running their social media at the moment? What makes it effective? *
Please share an example of a post you’ve worked on that you’re particularly proud of. *
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Identity survey
Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow.
Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:
- Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
- Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.
By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.
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