Senior Student Recruitment Officer Job In London

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Job Description

Senior Student Recruitment Officer

Position Overview

Location Marble Quay, London (Hybrid role – 2 days minimum on campus)

Term Full-time; permanent

Benefits The university supports staff maintaining a good work/life balance, offer

flexible working and parental leave opportunities, an Employee Assistance

Programme which provides free, confidential advice on both home and

work concerns as well as optional private medical insurance, season ticket

loans and being part of the cycle to work scheme.

Start From 1st July 2024

The Role

The Global Enrolment Management team at NU London is responsible for worldwide

recruitment of postgraduate students. The team sits within the wider Enrolment

Management unit (comprising of Recruitment, Widening Participation, Marketing,

Admissions and Visa Compliance functions) as well as the larger Northeastern Global

Enrolment Management team, responsible for all postgraduate recruitment into

Northeastern’s campus network (spanning the UK, USA and Canada).

Reporting to the Director of Global Enrolment Management & Partnerships, the Senior

Student Recruitment Officer will play a vital role in helping to coordinate and manage

numerous projects and initiatives that support the enrolment of postgraduate students into

NU London. The role will be varied and whilst support and guidance will be given, the

postholder will enjoy the freedom to shape the role and lead on projects and initiatives

across the Global Enrolment Management team. In addition to working on specific

projects, the postholder will also work directly with students, their supporters, and our

partners to promote NU London postgraduate opportunities and support students with their

decision-making process.

Senior Student Recruitment Officer Job Description

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Duties and Responsibilities

Application generation and conversion (35%)

● In accordance with Key Performance Indicators (KPIs), to be renewed annually,

lead on application generation for all postgraduate programmes offered by NU

London

● Manage and coordinate a nurture to application strategy and operational plan for

postgraduate leads each cycle.

● To carefully plan and design a number of recruitment strategies that focus on

nurturing prospects to an application for all NU London graduate degree

programmes.

● Work closely with offer holders to help them with their decision making and to

maximise the number of students accepting their offer.

● Represent the University, often as the sole representative, at student

recruitment events across the UK and overseas, when required.

● Take the lead for the management of postgraduate Channel Partners that

represent the University globally.

● Build strong relationships with partners to maximise the potential of this

recruitment channel.

● Ensure effective management of Channel Partners – including providing

regular updates, managing commission payments, training, and ongoing

support for the channel partner network.

● Work collaboratively with the International Student Recruitment Officer (South

Asia) to support them with effective channel partner management in their

region.

● Working collaboratively with Undergraduate Student Recruitment team at NU

London to ensure a joint, streamlined, and strategic approach to agency

management. Additionally, ensure a joint approach across the wider Global

Senior Student Recruitment Officer Job Description

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Enrollment Management team in relation to channel partner management.

Executive support and operations management (25%)

• Providing support to the Director on matters pertaining to Global Enrolment

Management in London

• Working, with support from the Director, on a variety of projects and initiatives that

span the full student lifecycle.

• In coordination with the Director, function as the main point of contact with the NU

London marketing team to ensure the marketing needs of GEM are understood

and that all shared projects (e.g., listing sites and third-party contracts) are being

managed effectively.

• Have oversight of, and responsibility for, operational matters such as freight

management, regional office coordination and supporting tasks such as weekly

reporting, data management and CRM management.

• Work closely with the wider Global Enrolment Management team (based globally)

to help integrate the London team into the wider network and support cross

campus initiatives and projects.

Enquiry Management & Consultative Sales (15%)

• Support with incoming enquires from prospective students via multiple channels.

• Provide accurate, timely and professional responses to their questions and provide

next steps with a clear call to action.

• Support with the delivery of information sessions, open events, virtual events, and

tours/visits that support student decision-making.

Other duties

• Maintain a high level of sector knowledge to ensure that strategies consider the

changing higher education landscape globally and ensure regular horizon scanning

to feedback and evolve strategies and plans. This is to include attendance at key

conferences and sector training events.

Senior Student Recruitment Officer Job Description

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• As directed by the Director of GEM & Partnerships, work on any other projects or

tasks (appropriate to the level of the post) across GEM on either a temporary or

permanent basis to meet the needs of the business.

About the University

Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society.Person Specification Criteria

Required Qualifications:

o Student recruitment experience in a higher education environment.

o Excellent communication and presentation skills.

o High level of organisation and time management skills, including the ability to

prioritise and manage workload.

o High levels of accuracy and attention to detail.

o Understanding of the broader higher education sector.

o Experience giving presentations and advising students.

o Ability to work proactively, independently, and as part of a small team.

o Ability to empathise and develop rapport with prospective/current applicants.

o Ability to initiate and develop relationships with a wide range of contacts, internal

and external to the University, in a professional manner.

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o Ability to manage multiple projects or processes concurrently and balance

competing priorities.

o Ability to travel independently within the UK.

o Ability to travel internationally, as required, to support student recruitment activities

and engage with colleagues across the Global Campus Network.

o Ability to work in-person at our London campus.

o Ability to work outside of regular office hours, including evenings and weekends.

Preferred Qualifications:

o Master’s Degree.

o Experience working with diverse populations.

o Experience working with a CRM system and confidence in data input and analysis.

o Sales training or background.

o Knowledge and understanding of current education trends and changes in

government policy and market environment, which affect student recruitment.

o Experience of managing people

o A full UK driving license and being confident and able to drive within the UK.

Additional Information

This role requires UK and International travel and a requirement for some unsociable

hours – including weekend an evening working. The postholder will be compensated with

time back in lieu for this.

Enquiries

Role specific enquiries may be made to Dan Rolfe (dan.rolfe@nulondon.ac.uk ). However,

all applications must be made in accordance with the application process specified. All

other enquires to jobs@nulondon.ac.uk