Job Description
Our Public Sector Client is seeking a Senior Technical Writer to create content for a ServiceNow chatbot implementation.The successful candidate will be developing content and integrating a ServiceNow chatbot/virtual agent, ensuring seamless functionality and user-friendly content.Full time, % remoteResponsibilities include:Writing and organizing questions and answers for the chatbotDevelop and curate content for the ServiceNow chatbot, including writing questions and corresponding answers.Create and manage a comprehensive chatbot database.Collaborate with the IT team to ensure smooth integration of the chatbot with various platforms (websites, Azure, MS Teams).Provide technical writing expertise to support the overall chatbot/virtual agent development process.Utilize knowledge of ServiceNow ITSM solutions to optimize chatbot performance.Ability to create clear, concise, and user-friendly content.experience developing swim lanes, process flow diagrams of workflow of various processes or tasksMust Haves:8+ Years experience as a technical writer4+ Years experience creating content for chatbots.Familiarity with ServiceNow and its chatbot/virtual agent functionalities.Nice to Haves:Experience with integration tools and methods for platforms like websites, Azure, and MS Teams.Understanding of chatbot functionality and user experience (UX) principles.Experience with change management and user training for new systems.