Job Description
Vacancy Title: Service AdministratorVacancy Location: Findon Shore, AberdeenEngagement Type: Full time, Permanent Your CompanySurvitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.Your New RoleAre you an excellent communicator, passionate and committed to delivering exceptional customer service support to customers? Are you proactive, independent, and highly organised? Great news! Survitec now have the perfect role for you.Our Marine division have an exciting opportunity to bring on board a Service Administrator on a permanent, full-time basis at our site in Findon. The role is part of a specialist family that is dedicated to delivering excellence in all safety servicing activity for the full range of Survitec Safety solutions. You as our new Service Administrator will process and plan the delivery of customer orders across a range of Survitec safety solutions. You will be planning and coordinating technician time, parts, and other physical resources according to the standard service delivery processes. Providing customers with timely information on progress and ensuring accurate and timely billing of all works carried out. This role is perfect for admin-minded young professionals looking to gain more experience. What You Can Expect from the RoleKey responsibilities for the Service Administrator role includebut are not limited to:You will record and process customer orders, including custom and special orders that may require additional resources for deliverConduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries / complaints about work in progressProvide quotes for local business as needed, ensuring standard pricing and terms are applied in each caseIssue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year’s servicing businessRespond to and resolve complex or advanced issue escalations promptly and appropriatelyPlan and coordinate technicians to deliver servicing installation, maintenance and repairsSchedules/trip reports once the servicing has been carried out and sending to client where applicableCommunicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies)Collaborate with stores colleagues and monitors stock levels directly to ensure all scheduled work can be delivered; assist in stock take activityTo ensure the IFS system is maintained relating to Hire & Service Liferafts/Lifejackets and invoices generated as required Use & maintain all CRM details as requiredYou will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your careerThe Experience, Qualifications and Skills You Will HaveEssential CriteriaAdministration ExperienceProficient in the use of Microsoft packagesEducated to standard GCSE levelWhy You Should Work for Us33 days of holiday entitlementAdditional day off to celebrate your birthday.Company Anniversary Holiday BenefitGift card vouchers upon reaching 5 years of service.Cycle to Work Scheme.Excellent enhanced maternity & paternity packageLife Assurance coverage up to 4 times your salary.Pension Scheme.Training & Professional Development.Employee Assistance Programme.Workplace Reward & Recognition scheme.