Job Description
Service Contracts Advisor
Salary up to £24K
Full-time
Hours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half)
On-site (near Hebden Bridge)
Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK.
They are looking for a data-driven person (Excel is a must) with excellent people skills.
Purpose of Role:
To maintain and manage service contracts for all customers from one item of
equipment at a site up to multi-national key account customers, providing excellent
customer service and administration.
Key Responsibilities:
· Review, amend and renew service contracts including purchase orders
· System data records administration
· Prepare new service contracts and/or quotations
· Promote additional value-added services provided by the company to build customer contract database
· Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
· Provide internal key customer account support where applicable
· Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process
· Resolve and close customer complaints applicable to your actions
Key Performance Indicators:
· Service contract database valuation
· Service contract lead generation, renewals and conversation rates
Qualifications & Requirements:
· Good working knowledge and experience of customer contracts database management
· Customer focus attitude, with a polite and professional manner
· Strong attention to detail and accuracy
· Excellent levels of communication at all levels
· Financial awareness
· Works well in a team environment
· IT literacy
· 5 GCSE’s including English and Mathematics