Job Description
Service Delivery Coordinator (Orders)
Manchester
Hybrid
FTC
New!
Package -
£21,000 + Good Package
A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment.
Key Responsibility:
Ethernet & Broadband Order placement.
Voice and Hosting and Cloud Services Order placement.
Validation and Approval of customer order form and requirements for the delivery of the required service(s).
Management of placing our product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases.
Liaising with suppliers.
Keeping customers updated in a timely manner, with correct expectation setting. Building relationships with longstanding and new customers Customer Care support to the wider business in relation to Service Delivery issues.
Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests
The Order Delivery Executive will approve and validate all orders from a delivery perspective in line with the customer and business requirements, as well as own the delivery of in-life services changes and any ceases as part of the cancellation process.
Essential:
Full UK Drivers License
Good task management skills
Communication
Advanced Microsoft Excel use
Hands on experience using project and business systems (CRM, Outlook)
Fully PC literate
Excellent opportunity for progression! Please send CV for full job description and an informal chat.
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