Service Delivery Manager Job In Horsham

Job Description

Are you a dynamic leader with a passion for service excellence? SMT GB Horsham, are looking for a talented Service Delivery Manager to join our team and drive success in service operations.

This role is being offered with a highly competitive base salary plus benefits which include Bonus, Electric Vehicle Car Scheme/cash allowance, Pension, Bupa, 33 days holiday including bank holidays.

Responsibilities:

• Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision.
• Managing service delivery in our area to ensure top-notch performance.
• Nurturing and enhancing customer relationships to foster long-term loyalty.
• Upholding stringent health and safety standards across the department and workshop.
• Ensuring meticulous maintenance of our CRM system for streamlined operations.
• Handling customer complaints promptly and ensuring expectations are not just met but exceeded.
• Monitoring and ensuring the achievement of Key Performance Indicators (KPIs) to maintain exceptional standards.
• Taking charge of hiring, training, and developing both new and existing staff members.

Personal Skills & Experience Required:

• Previous experience in workshop management within industries such as Plant, Agriculture, Mining, or Vehicles.
• Proven track record of overseeing various functions within a site and managing staff across different roles.
• Experience with OEMs would be advantageous.
• Demonstrated management or supervisory experience, preferably leading teams of at least 10 individuals.
• Possession of an NVQ Level 3 or equivalent qualification in Construction, HGV, Plant, or Agriculture would be beneficial.

We are Services, Machinery and Trucks (SM) GB and are an internationally recognised market-leading distributor of Volvo Construction Equipment. SMTGB prides itself on being an equal opportunity employer. We look forward to welcoming you to the team!

If you’re ready to take on a challenging yet rewarding role in service management and contribute to the success of a leading organization, we want to hear from you! click apply now, send your CV to jobs@smtgbcareers.co.uk or contact Dee Gregory on 01952 281908

Join SMT GB and be part of a team that’s committed to excellence in service delivery. Apply now and embark on a fulfilling career journey with us!

Interested?

Do you recognize yourself in the above profile? Then we cordially invite you to respond. Leave your CV and motivation via our application page.

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