The Role
An exciting opportunity has arisen for an enthusiastic Service Delivery Manager to join our Information Systems team.
The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire, and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.
Our vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services.
We are looking for somebody to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place.
The Service Delivery Manager ensures that the root cause of a problem is resolved thus preventing further incidents, establishing preventative measures, leading the implementation of agreed remedies, and managing the follow up on commitments.
What you'll be doing
The successful candidate will be accountable for:
What you’ll have
Essential:
Desirable:
What we’ll offer
Along with a competitive salary of up to £42,000, we also offer great benefits including:
We’re excited to hear from candidates with a passion for our company, the energy industry, and a desire to succeed.
Visit northernpowergrid.com/careers to find out more about this and other career opportunities.
Posted: 16 April 2024
Closing date for applications: 30 April 2024
Applications are considered on the basis of their suitability for the post, irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.