Job Description
Are you an experienced IT Service Delivery Manager looking for your next big challenge? Do you have a passion for providing excellent service delivery and customer satisfaction?
If so, we have an exciting opportunity that you won't want to miss!
We are recruiting for an award-winning and expanding technology business who are currently seeking a talented and enthusiastic Service Delivery Manager to join their team. They are looking for someone who has an IT background and is competent in incident and change management, as well as service improvements.
Could this person be you?
What they are offering:
The company values their employees and recognises the importance of work-life balance, career development, and job satisfaction. As such, they will reward you with a competitive overall package, including:
A generous salary of up to £35,000 per annum
Bonus of £2,000 per annum
A satisfying work-life balance with flexible working and the option of fully remote working
Excellent career progression opportunities
Company pension scheme
25 days holiday plus all bank holidays
Subsidised gym membership
Private healthcare
Casual dress code
Cycle to work scheme
Onsite parking at the companys office
Modern working environment with all the latest technology
Enjoyable friendly atmosphere, and a helpful team-oriented culture.
What makes them really stand out:
The company is an award-winning business, consisting of a team of experts who specialise in integrating and supporting the very best technology solutions for leading global brands in a niche sector. The company offers a continuous improvement programme that provides all the resources and support necessary to help you achieve your career goals, including paid training courses so you can obtain relevant certifications and accreditations. In turn, this will enable you to seek future promotions, enhanced pay, and continually progress within the company.
About the role:
As a Service Delivery Manager, you will be responsible for ensuring the highest level of operational service delivery by identifying and coordinating the implementation of service improvements.
Youll onboard new customers in a timely and effective manner, maintain and develop customer relationships, and manage customer satisfaction.
You will ensure that issues are resolved before they become critical, as well as manage change control of customer documentation.
You will act as the on-call escalation point for internal teams and customers, providing timely and effective support during critical incidents. (Please note that the on-call rota is typically one week in three and the number of calls are very few. Time off in lieu can be taken at an appropriate time.)
Requirements:
The ideal candidate will need to have experience working as a Service Delivery Manager or in another similar capacity (such as a Service Desk Manager or Team Leader with a focus on customer success).
Naturally, you will need to have strong client relationship skills.
You should have a good understanding of IT Service Management principles, be able to work to SLAs, and have at least an overview knowledge of project management/PMO processes, change management, or business analysis.
Knowledge of IT Infrastructure is essential, including Virtualisation, Wi-Fi, Cloud Technology, Networking, and Telecoms.
Certifications such as ITIL v3, ITIL v4, or Prince2 would be advantageous.
Preferably, you will have experience working within the Managed Services industry, however this is not a deal-breaker.
Other important information:
Location: The role is available fully remote working from home anywhere in the UK, or office-based/hybrid at the companys office in Christchurch, Dorset if preferred. (The first 1-2 weeks will be required in the office for onboarding and initial training.)
Hours:40 hours per week, Monday to Friday (you can choose to work 08:00-17:00 or 09:00-18:00 and some flexible working is available)
Interested in finding out more?
If you're looking for a fulfilling career as a IT service management and want to make a positive impact, then this Service Delivery Manager role could be the perfect opportunity for you!
So, why not take the leap, apply for the Service Delivery Manager role today, and take your career to the next level!
Simply submit your CV and Michelle Turner or Grace Gibbons at Leo Recruitment Limited will get in touch with you regarding next steps.
This role would be ideal for:
An individual who has experience as a Service Delivery Manager (SDM), IT Service Manager, Service Operations Manager, Customer Success Manager, IT Support Manager, IT Operations Manager, Service Desk Manager, Incident Manager, Change Manager, Business Relationship Manager, IT Service Delivery Coordinator, Service Desk Manager, Service Desk Team Leader, Business Analyst, Programme Manager, Project Manager, or in a PMO role, or even a and Infrastructure Engineer who is looking to take the next step and develop a strong career in IT Service Management.