Job Description
Service Delivery Manager
At Air IT we believe its in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.
Were Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.
Weve grown a lot since our beginning back in 2005. Were proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation,dedicationand success throughout our journey.
Excited for our future, weve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support,solutionsand services to local SMEs, nationwide. And this is where you come in.
Were now looking for aService Delivery Managerto join us, adding to our pool of knowledge and delivering great results for our clients.
The Role
As the Service Delivery Manager, you will be responsible for ensuring high levels of customer satisfaction are delivered through effective and customer-focused IT services.
Your role will see you overseeing several key support functions for end users and ensuring our service is ITIL aligned and delivers against contractual agreements.
This is a client-facing role that will see you ensuring that client expectations are established, managed and delivered and relationships with clients are managed effectively.
Your role will also involve:
Undertaking regular service meetings with clients
Developing and managing service improvement plans to resolve issues raised with the service
Ensuring great customer experiences through strong operational management
Handling all operational issues that relate to service delivery
The Benefits
Attractive remuneration packages
Flexible, hybrid working
25 days' annual leave + bank holidays with the option to buy and sell up to 5 days
Private medical insurance or the option to buy into scheme.
Free flu jabs
Tiered pension
Perks including quarterly and annual staff awards, funded social events, referral bonuses
Excellent learning and development opportunities
Free fruit and snacks in the offices
Barista style coffee machines
Mileage allowance
Green travel scheme
Excellent career development
Technology vouchers
We are a team that radiates strength, constantly evolving ready for the next phase in our evolution. A big focus for usisgrowing together and we believe that fantastic opportunities for personal growth are key to this, offering job security, career progression, help and support. A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams have put in.
So, if you haveservice delivery experienceand are ITIL certified,this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.
To join us as theService DeliveryManager, you willneed:
Demonstrable service delivery experience
Commercial experience working with,and ensuring adherence to,contractual requirements and commitments
Excellent customer service orientation and relationship building skills
The ability tobuild relationships with senior customer stakeholders
The ability tomanage and influence multiple teams
To beITIL certified
Knowledge of AGILE project managementwould be beneficial to your application, as wouldSDI / ISO20001 accreditation achievement experience.
Other organisations may call this roleIT Services Manager, Customer Experience Manager, Managed Service Manager, or IT Support Services Manager.
Air IT are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
So, if youre seeking your next challenge astheService Delivery Manager,please apply via the button shown.We look forward to hearing from you.