Job Description
Service Designer
Location: London – Hybrid
Employment: Full Time
All applicants must hold a DV (Developed Vetting) clearance to apply.
The Opportunity:
For the UK Government, maintaining National Security is a 24-hour-a-day, 365-day-a-year mission. To support these complex operations, the MoD partners with this Big4 Firm to empower critical thinking and drive value across its strategic initiatives and technology investments.
The Role:
As a Service Designer, you’ll design and deliver E2E Service experiences for the UK’s Defence, Intelligence, and Military Agencies. Collaborating with a talented design team, you’ll provide a holistic and systems-oriented approach to problem-solving that involves planning and organising people, processes, technologies, and infrastructure to improve the quality of interactions between organisations and the end user.
Required Skills/Experience:
- British Passport Holder with active DV (Developed Vetting) Clearance.
- Previous Defence, Military, Policing, National Security, Counter Terrorism, or Justice Project involvement.
- Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts.
- Strong understanding of user-centred design principles and methodologies.
- Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts.
- Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
- Strong analytical and problem-solving skills, with the ability to think strategically and identify connection points across complex systems of people, processes, and technology.
- Ability to translate user insights into actionable design solutions.
- Familiarity with agile and iterative design processes.
- Passion for creating exceptional service experiences and a deep empathy for users.
Benefits:
- Base Salary: £55,000 - £70,000 (DoE)
- Discretionary Bonus - 10%
- DV Bonus £6,000
- Cash Fund: £5,000
- Health: Private Medical Insurance
- Annual Leave: 25 Days plus Public Holidays + buy up to 10 additional days
- L&D: Annual Performance/Salary Reviews + Training & Development Budget
- Pension: 8% Matched Pension + Group Personal Pension Plan
- Life Assurance: Up to a maximum of four times the Earnings Cap
For more information, apply below or contact us directly.
Contact: 02077806706
Email: george.bates@ansonmccade.com
Service Designer