Job Description
Service Designer
Location:
London - Hybrid
Employment:
Full Time
All applicants must hold a DV (Developed Vetting) clearance to apply.
The Opportunity:
For the UK Government, maintaining National Security is a 24-hour-a-day, 365-day-a-year mission. To support these complex operations, the MoD partners with this Big4 Firm to empower critical thinking and drive value across its strategic initiatives and technology investments.
The Role:
As a Service Designer, you'll design and deliver E2E Service experiences for the UK's Defence, Intelligence, and Military Agencies. Collaborating with a talented design team, you'll provide a holistic and systems-oriented approach to problem-solving that involves planning and organising people, processes, technologies, and infrastructure to improve the quality of interactions between organisations and the end user.
Required Skills/Experience:
British Passport Holder with active DV (Developed Vetting) Clearance.
Previous Defence, Military, Policing, National Security, Counter Terrorism, or Justice Project involvement.
Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts.
Strong understanding of user-centred design principles and methodologies.
Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts.
Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
Strong analytical and problem-solving skills, with the ability to think strategically and identify connection points across complex systems of people, processes, and technology.
Ability to translate user insights into actionable design solutions.
Familiarity with agile and iterative design processes.
Passion for creating exceptional service experiences and a deep empathy for users.
Benefits:
Base Salary:
£55,000 - £70,000 (DoE)
Discretionary Bonus -
10%
DV Bonus
£6,000
Cash Fund:
£5,000
Health:
Private Medical Insurance
Annual Leave:
25 Days plus Public Holidays + buy up to 10 additional days
L&D:
Annual Performance/Salary Reviews + Training & Development Budget
Pension:
8% Matched Pension + Group Personal Pension Plan
Life Assurance:
Up to a maximum of four times the Earnings Cap
For more information, apply below or contact us directly.
Contact: 02077806706
Reference: AMC/RKI
Service Designer