Job Description
Service Care Solutions are looking for a Service Desk Analyst to work in Leicestershire on a Hybrid Basis for a Government entity.
Core responsibilities
To act as a first point of contact for the departments ICT support service, serving over 500 staff and across the area. To record, respond to and resolve ICT incidents and requests including the following duties:
To log, monitor and resolve service desk calls within agreed service levels
Provide first line and second line support
To install, configure and test hardware and software components.
To work in an agile and flexible manner, including remote homeworking and office working on a rota basis.
To undertake routine operational tasks, including completing and monitoring data backups and restores.
To liaise with users, support services and third-party suppliers.
To be part of the IT emergency standby/on call Rota, with remuneration being paid in accordance with the council's agreed policy
To carry out standard cleaning and routine maintenance procedures.
Work within an ITIL service management framework
To assist in the event of a civil emergency in any way as instructed
Technical knowledge required:
Knowledge, understanding and competent with the following software or technology products:
Windows 10 or 11
MS Office and Office 365
Desktop, Laptop, Tablet and other main ICT components
Supporting mobile devices and the security of those devices Knowledge of Windows Server 2012 and above.
If you are interested in this role please contact Chris Wheeler on 01772208962 or email . Alternatively if you have any friends or colleagues that might be interested we have a £250 referral available for anyone referred that is successful securing a role.