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Job Description
We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the smooth operation of IT systems.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Responsibilities:
- Provide first-line technical support to end-users via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Escalate complex problems to the appropriate support teams, ensuring timely resolution.
- Document all support interactions and resolutions in the ticketing system.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Collaborate with other IT teams to identify and implement solutions to recurring issues.
- Keep abreast of emerging technologies and best practices in IT support.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience in a technical support role, preferably in a help desk or service desk environment.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills.
- Ability to work well under pressure in a fast-paced environment.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package
- Opportunities for professional development and career advancement.
- A collaborative and supportive work environment.
- Exciting projects and the chance to work with cutting-edge technologies.
If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you!