Job Description
Here at Harvey Nash our client is looking to recruit an Service Desk Analyst to join their team.
The post holder will report to the Lead ICT Service Desk Analyst and be responsible for providing support for core ICT business activities.
Some responsibilities or the role:
Support incident and problem resolution by undertaking first time fix and managing triage of tickets to other resolver groups
Support users on the broad range of ICT deployed at the company, along with helping to maintain infrastructure in the company offices.
Deal with first line user enquiries and provide end user support for all departments within the company onsite or remotely.
Deal with support requests appropriately via the Service desk workflow system
The post holder must be able to demonstrate knowledge of:
Microsoft Office 365 cloud services
Microsoft Azure cloud services.
Microsoft Outlook email.
Experience supporting various end user devices utilising appropriate management tools such as Microsoft Active Directory & Mobile Device Management systems.
Driving Licence would be an advantage
OT available.
If you would be interested in having a further chat and to learn more about the role, then please send your CV to the following link or contact the below details:
Darryl Gibson - 01413433282 -