Job Description
Job Title: Service Desk Manager
Location: East Cheshire
Salary: up to £45,000 DOE
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team.
The company provide IT Support to clients within Cheshire and surrounding area’s including cloud services, cyber security, software development and business continuity.
Benefits:
- Company van provided
- Fuel card / mileage covered
- Free parking on site
- 28 days annual leave
- Collaborative team environment
Technical Skills Required:
- MCP Qualified or equivalent MS Certs (desired)
- Previous experience working within a small to medium end user environment
- To communicate well to all levels within the company
- Ability to write reports, documentation to a professional standard
- Networking – Routing, switches, firewalls
- WAN, LAN, DNS, DHCP, TCP/IP
- MS stack, Active Directory and 365 services, Azure
- VMware / Hyper-V – Creating VMs, installed etc
Responsibilities:
- Manage a busy, fast paced helpdesk in an MSP environment
- Responsible for in-house training with assistance from senior members
- To ensure the helpdesk and 24/7 lines are always covered
- Employee yearly appraisals
- Hiring of new staff
- Assist client account managers with reviews
- Ensure SLA’s / KPI’s are being adhered too
- Be responsible for all technical support staff, targets, disciplines and recruitment
Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary!
If the above skills match your current profile and you are interested in the position, please apply for immediate consideration!
Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager