Job Description
A great new opportunity to join an expanding FM and Security Services company based in central Birmingham as the Facilities Help Desk Manager is now available. Working Monday- Friday at this family-owned business which has a great ethos for service excellence to both their clients and employees valuing both equally. If being valued in your job is important to you and you do not want to be a small cog in a large faceless organisation this role would be ideal for you. The opportunity to positively influence customer service and to respond quickly and efficiently to all enquiries and service requests is key as is the ability to manage priority tasks and the daily supervision/mentoring of another team member. If you are looking for a rewarding new role where you can make your own decisions and are not micro-managed working in the fast-paced FM and Security sector with a company that really values its employees we would be delighted to speak with you.
The key aspects of this role are responding to all enquiries in an efficient and highly customer focused way, managing clients and sub- contractor relationships effectively with a right first time approach and having a positive and proactive manner with all external and internal relationships. Facilities Management or security industry experience is not required for this role however dealing with sub-contractors in the property sector maybe an advantage. However please do apply whatever your background.
In return the role offers a high level of autonomy with daily decision making , a very friendly and positive team working environment. Absolutely no micro-management , a key focus on efficiency and pro-active working in a family friendly company who genuinely value all their employees.
Whats not too like ?