Job Description
Are you a Service Desk Manager based in Plymouth? Are you looking to join a fast growing MSP?
My client supports more than 900,000 people across the Southwest. They are a dynamic and agile private sector company with a serious conscience, that's wholly owned by the public sector. Their support services aid GPs, children's social care, local councils, and many other critical services. They are growing and need a skilled Service Desk Manager to help them, and help their customers.
Responsibilities
They need a Service Desk Manager who can lead and inspire a team to continually deliver high quality 1st and 2nd line IT support for their customers in the Southwest of England.
2 ITSM specialists and 4 Team Lead, direct reports
Approximately 40 IT professionals reporting to 4 Team Leaders
A Service Desk which manages approximately 9,000 contacts per month
Supporting approximately 12,000 customers in the Southwest of England.
Leads 1st and 2nd line Service Desk, Service Management Office and ITSM Platform Team
Client facing supporting Delt Service Delivery Managers as required.
Able to explain the technical concepts required in the role and understand how these fit into the wider technical landscape.
Benefits
25 days annual leave a year
Up to 12 flex days a year
Up to 10% pension contribution
This is a hybrid role working at least 3 days a week at our HQ in Plymouth
Ability to buy and sell leave
Accredited through Workplace Wellbeing Charter
Performance related bonus
Discounted shopping vouchers
Matching two days leave for those who volunteer with registered charities
Provide additional leave to reservists
Employee Assistance Programme