Job Description
Must hold SC clearance to start
£150 p/d inside IR35
3-month contract - high likelihood of extension
Gloucester location - full time on site, 9-5 shift
One-stage interview - high-priority role
Experience needed in 2nd line support, networking, Windows/Linux/O365, ITIL, Troubleshooting/Ticketing
WHO WE ARE?
Our client is a leading world-class engineering and technology consultancy that deliver advanced research, development services, and products to high-profile customers. After recent growth and expansion, they are looking for an experienced IT Service Desk Technician to join their team and be the face of their IT technical support. They're looking for someone who can work independently/unsupervised and can come in and hit the ground running.
WHAT WILL THE SERVICE DESK TECHNICAN BE DOING.
1ST and 2nd line support
Actioning tickets
Troubleshooting IT related issues and handling 'walk-ups'
Support video conference equipment and meeting rooms
Assist in incidents and requests
WE NEED THE SERVICE DESK TECHNICAN TO HAVE EXPERIENCE IN.
IT software and hardware
Basic networking - device WIFI configuration
Mobile phone and video conferencing equipment support
Troubleshooting and ticket actioning - dealing with 'walk-ups'
Customer focus and service
Windows, Office 365 and Linux experience is advantageous
ITIL environments
TO BE CONSIDERED.
Please either apply by clicking online or emailing me directly to
For further information please call me on 01614166800 or 07719065951. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @SearchableHenry or connect with me on LinkedIn, just search Henry Clay-Davies Searchability. I look forward to hearing from you.
SERVICE DESK TECHNICAN KEY SKILLS:
2ND LINE / 2ND LINE SUPPORT / IT HARDWARE / TICKETING / TROUBLESHOOT / TROUBLESHOOTING / ITIL / LINUX / WINDOWS / OFFICE 365 / O365 / 365 / 1ST LINE / 1ST LINE SUPPORT / SC CLEARED / SC CLEARANCE / SECURITY CLEARED / GLOUCESTER / CHELTENHAM / GLOUCESTERSHIRE / HELP DESK