Job Description
What you will be doing We have an exciting new opportunity here at Ricoh for a Site Services Specialist to join our team. The successful candidate will be managing incoming requests in a busy print room, working independently to fulfil orders in a timely manner, and whilst previous experience in a similar role is desirable, it is not essential: Deliver an efficient Print Room service to the customer, to meet agreed SLA’s and customer satisfactionHelp solve operational problems quickly and efficiently to ensure the most efficient service is providedBuild relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are deliveredTo deliver the attached job profile, specific to site requirements to meet the business needs and client expectationsTo ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’sFollow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology. You will ideally have Experience working in a print room role desirable but not essentialIT literateAbility to work independentlyGood organisational skills with an attention to detailExcellent communication skills, both verbal and in writingExcellent customer service skillsAbility to demonstrate commitment and flexibilityMulti-tasking skills and ability to work on a variety of items simultaneouslyGood time management skills with the ability to work well under pressure We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible In return for your commitment, you can expect We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future. In return for your commitment, we can offer you: working in line with role requirementsAnExcellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme Opportunity to join a global company