Job Description
Overview: The Software Support Technician reports into the Operations and Training Manager and plays a vital role in the development and maintenance of the software for all of the products and systems that Guardian Building Systems sell. The role requires to support development of new systems and enhancements to existing systems whilst supporting the smooth introduction to the fabricator and installer network. This role also requires the ability to communicate and support the Certified Fabricator network on all software related matters, work with the software developer and communicate with the senior members of the Guardian Building Systems team.
Responsibilities: There are 3 broad areas of responsibility within the role:
New Systems – Software Development:
· Liaise with product development team on implementation of new systems.
· Liaise with product development team on testing on new versions relating to products release.
· On approval of testing, communicate and release live software versions to the fabricator network.
Existing Systems – Software Development:
· Liaise with Product development team on implementation of new components relating to existing systems.
· Liaise with fabricators on potential improvements / requests relating to products and software for existing systems.
· On approval of testing, communicate and release live software versions to the fabricator network.
Software Technical Support
· Populate and manage the existing log for bugs fixes and requests for software improvements.
· Daily technical support for the fabricator network.
· Regular visits to audit / train and update the fabricator software user(s)
Qualifications:
- Highly computer literature with at least 5+ years of experience in software development role
- Ability to solve problems logically and efficiently with clear explanation