Job Description
Operations - London, England, United Kingdom - Full Time
Described as the "Uber of Content" (MSNBC), Social Native is a marketplace technology company that empowers marketers to create, source and optimize authentic visual content in the most efficient way possible. Leveraging the world's first AI-powered creative platform, brands such as Unilever, Adidas, L’Oréal, Crocs and Nestlé Waters partner with Social Native to improve the performance of their paid and organic social strategy with a combination of Influencer Marketing, Custom Content, and Content Editing solutions.
With the recent acquisition of Olapic, we’re changing the way marketers evaluate, refine and optimize their visual content strategy. This move solidifies our goal of delivering an all-in-one platform providing brands with data-driven insights, scales content creation, measures the impact of their work, and optimizes content for even greater results.
To help support our rapid growth, we're looking for an Solutions Architect to provide technical and operational support to its growing list of customers as they look to integrate with our visual marketing platform. The Solutions Architect will assist in overseeing the initial client onboarding process, from initial discussions around technical setup to guiding the customer through product feed validation and widget styling. This position will support new and existing customers, working closely with the other members of the Client Services and Account Team to facilitate the execution of the customer’s visual marketing goals and technical integrations.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
This is an incredible opportunity to join a smart and fun team, focused on helping its customers solve technical and strategic challenges as they advance their marketing potential.
What You’ll Be Doing
- Identify and address technical risks and issues for resolution; partner with cross teams when necessary
- Build and maintain excellent relationships with internal and external stakeholders
- Manage high complexity and/or custom projects that arise
- Partner with client development teams when necessary
- Proactively identifies areas of process, implementation, and troubleshooting improvement
- Contribute to team and cross team process improvement initiatives
What We’re Looking For
- 2 to 4+ years of experience in technical implementation or technical solutions role
- 1 to 2 years of client-facing experience required
- Excellent communication skills, both written and verbal; you can speak with both a developer and business-oriented audience
- Strong understanding of web application technologies: HTML, CSS, JS, XML, SQL
- Familiarity with source control (Git)
- Customer focused mentality; you have an inherent need to help people, a positive attitude and collaborative nature
We love working at Social Native and we think you will too! Come see what it’s like to work at a fast-paced, venture-backed tech startup. We are looking for smart, driven, fun people that are eager to take ownership of meaty projects and be a part of building something great.
- Highly engaged “Fun” Committee to keep work enjoyable
- Medical & Dental Insurance, and Eyecare vouchers to meet all your healthcare needs
- 28 paid holidays
- Competitive compensation structure
- Great matched pension scheme to save for your future, and so much more!