Role: Specialist Collections Advisor
Salary: £22,850.00
Location: Leeds (Office Based)
Full Time: 40 hrs per week
We are looking for a Specialist Collections Advisor to join our innovative Operations Team in Leeds
As a Specialist Collections Advisor, you will be responsible for handling inbound and outbound calls, speaking to our customers in different financial positions, tailoring affordable repayment plans to help them on the road to financial recovery. The role is 100% telephone based and involves managing a large volume of customer accounts on a daily basis.
Job Description
First Locate are one of the UK’s largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services’.
Our Core Values are the ‘Guiding light’ that steers all our people’s attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.
So that’s us, now let’s talk about your role:
As our Specialist Collections Advisor, you will be responsible for the following:
What we need from you?
As a key member of our Operations Team, you will be able demonstrate the following skills:
Why choose First Locate?
We are a Real Living Wage employer and a Silver accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include:
What Happens Next?
We’ll be in touch if you’re application is successful so keep an eye on your emails! We’ll share your CV with the hiring manager to review. If we feel we may be a good match, then we’ll arrange a short call to learn more about you and answer any questions you have. We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you’re application is progressed to the next stage.
We are inclusive.
We’re an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.
Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search
Apply to….
Gabriella Floris
Landline: 01723 861 836
vacancies@1stlocate.com
gabriellafloris@1stlocate.com
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