Job Description
About the roleAs a Senior Manager, Quality Assurance, you will lead a team responsible for the quality assurance and delivery of Intermedia's Unified Communications products, including VoIP-based phone services, SIP trunking, virtual auto attendants, call queuing, voice and fax mail, conferencing, and more. As the HPBX QA Manager, you will oversee all Hosted PBX team QA operations, manage personnel, delegate tasks, and execute various test strategies to ensure the integrity and functionality of all software iterations before deployment into production environments. Responsibilities Take ownership of critical decision-making for the Hosted PBX QA organization. Collaborate with Development, Engineering, and Product groups to define and understand the Voice HPBX team's quality assurance needs. Research, document, and share technical details and processes with cross-functional teams worldwide. Manage the day-to-day operations of HPBX QA personnel. Analyze product designs and requirements specifications and translate them into a detailed, methodical test strategy. Mentor teammates on HPBX fundamentals and other areas of Voice expertise. Design and develop QA test automation/frameworks using Java, Cucumber, and Selenium. Implement and operate tools used to build, deploy, and release Intermedia's Voice software. Utilize black/white/gray-box techniques to ensure the quality and functionality of Voice systems and software. Install, configure, and debug software in a Linux environment. Document, report, and track software lifecycle events using Atlassian's Jira software. Required Skills Minimum of 10 years of experience in Quality Assurance in a complex SW development environment. Minimum of 8 years of experience in a QA leadership position. Experience working on projects using Agile methodology. Extensive understanding of source control management, build processes, test environments, bug life cycle, and frequent code release deployment QA support activities. Demonstrated proficiency with SQL and relational databases. Experience programming and/or testing real-time applications using Java and C++. Excellent communication, collaboration, reporting, analytical, and problem-solving skills. Bachelor's degree in Computer Science, Information Technology, or equivalent experience. Desired Skills & Experience Strong Telco/VoIP experience. Experience working on a DEV/OPS team and familiarity with the associated processes and tools. Familiarity with SIP protocol and related technologies. Experience with API testing and understanding of RESTful web services. Experience developing and maintaining robust QA test automation using tools such as Selenium, Cucumber, and JUnit. Proficiency in change management tools such as SVN, Jira, Ant, and Jenkins, and ability to use them to manage test cases and track defects.