Job Description
What will you do?Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyaltyDrive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upsellingEnsure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where requiredManage and minimise all controllable costs efficiently and within planned budgetsBuild strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relationsRecruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours.Ensure the effective planning of store resource in order to profitably operate the store within agreed budgetsDrive a culture of coaching and development within the store? Who we are:Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.